Full Time | IT Outsourcing & Consulting2 Weeks Ago
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Ariel Partners is Hiring a Production Support Analyst Near NYC, NY
We are looking for Production Support Analyst to provide production support for IT service management, incident management from analyze to resolutionRESPONSIBILITIES
Provide production support for IT service management, incident management from analyze to resolution
Intake requests from the business users of the Office of Enforcement and Neighborhood Services, provide level 1 support, triage issues with the users, coordinate with the Enforcement and Neighborhood services product area for issues higher than Level 1.
Analyze, diagnose, test and resolve basic to moderate application issues.
Provide initial triage of service requests and determine if additional IT resources should be engaged to fulfill them.
Monitor, track, and analyze incident trends and recommend user-training programs
Support existing applications production issues on a day-to-day basis and work with multiple teams that include HPD and OTI and resolving issues
Support angular and .net build application deployment and troubleshooting
Expert in errors and event logs analysis and find issue and guiding teams how to resolve the issue
Manage and support applications build and release pipelines using DevOps tools
Manager and support certificates request from OTI and HPD teams and install upgrade on multiple environments and hosting locations
Proactively monitor server certificates and request certificate and install upgrade yearly and as need
Bill of Material Verification and environment set up
Windows Certificate Installation
Assist Development Team with Batch Job Configuration
Assist Development Team with Application Configuration
Assist Development Team with Pipeline set up and source control (TFS)
Assist Development Team with Application upgrade and migration
Assist with Application Source Code backup
Assist with Incident Management (Open bridge call and communication)
Monitoring Application health and Batch Jobs
Review Deployment document provided by the Development Team
Able to prioritize in a fast moving, high pressure, constantly changing environment; good sense of urgency
Provide essential communications, advice and support
Expedite reported issues affecting end-users with team members and management.
Keep end-user abreast of current incident and service request status.
Document support issues and resolutions.
Monitor incidents and issues through to resolution
Operate efficient and effective reporting on incident and problem management, where possible utilizing automated and real-time tools
Create weekly, bi-weekly and monthly Dashboards and KPI reports
REQUIRED SKILLS
Minimum 5 years development experience and be able to demonstrate proficiency in developing applications with proficiency in the Software Development Life Cycle methodologies, Software Management
Minimum 3 years of experience in .NET software development
Minimum 3 years’ experience with ASP.Net MVC version 4/5, .NET.CORE, Entity Framework
Proficient with JavaScript and UI frameworks such as Kendo UI, AngularJS, React JS, jQuery, HTML5
3 years of debugging practices and expertise in Microsoft .Net Framework
Minimum 3 years of hands-on experience with Application Production Support
Expert in installing certificate ( root ,chain, application URL related) on the Server and IIS level
Expert in server configuration and Load balancer
Expert in server validation and communication testing and routing tables understanding
Expert in configuration of application(Angular,.NET ,REST API ,WCF and .Net Core) on the servers and load balance
Expert in Installing and removing application on the server
Strong knowledge of latest application development software’s [Visual Studio 2022, C# angular ] and deployment tools
Strong knowledge of MS IIS, Desktop and web-based applications
Must be able work with multiple teams (i.e. development, database, infrastructure, and project management etc.) and work as a liaison between them for resolution
Experience with incident calls, problem management and service management
Good Experience with Jira project management, JIRA service desk or similar service desk tools (i.e. Service Now, Remedy Service Desk, Zendesk etc.)
Ability to communicate technical information effectively with internal and external vendors.
Ability to multi-task and prioritize workflow.
Solid written and verbal communication skills
Must be able to work outside the business hours (including weekend) to provide support for the incident response(s) upon request
Good Experience with version control systems (TFS, GIT is a plus).
Experience with Dockers, Redis, MuleSoft, real-time database and Automate scheduler is huge plus
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg Recruiting@arielpartners.com at your earliest convenience.At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.