Position Title: Lead

Department: Food and Beverage Operations Reports To: Concept Manager/Assistant Manager

Status: Non – Exempt/Hourly

Class: Full Time

Broad Functions: The Lead contributes to the restaurant’s success by assisting the Concept Manager and Assistant Manager in executing store sales and operational goals. This job assists and supervises a team to create and maintain a good experience for our guests and shift members. The candidate is responsible for modeling and acting in accordance with Areas USA’s high standards and guiding principles in absence of the Concept Manager or Assistant Manager.

Main Duties and Responsibilities:

1. Models a “guest comes first” attitude, delivers excellent guest service, and supervises shift employees to ensure they are delivering excellent guest service.
2. Constantly reviews store environment to identify problems, concerns, and opportunities for improvement, to provide coaching and direction to the shift, to achieve sales and operational goals.
3. Communicates ideas to the Store Manager or Assistant Manager for broader areas of improvement.
4. Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of Areas USA.
5. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.
6. Perform special projects and other responsibilities as assigned.

Skills and Qualifications:

1. One to two years of employment in a related position.
2. Minimum High School Diploma, some College preferred
3. Knowledge of the Restaurant environment.
4. Exceptional sales and operational skills in a guest service environment.
5. Strong communication and interpersonal skills.
6. Team‐building and strong problem-solving skills.
7. Ability to use discretion in providing direction to others.
8. Ability to work in a fast‐paced, team environment.
9. Ability to develop and maintain effective working relationships.
10. Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.
11. Ability to communicate and execute management directives.
12. May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to: stand for long periods of time, use hands and fingers, and be able to handle, feel, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Be able to work in a standing position for long periods of time (up to 8hrs).