JOB SUMMARY:
Under the supervision of the Director of Client Services, the regional Ombudsman will assist institutionalized persons to resolve complaints having to do with quality of care, level of care, physical and pharmaceutical services in nursing homes and residential care facilities. Recruits and supervises Volunteer Ombudsman, serves as back-up for Regional Ombudsman-East as needed and assists in the development and implementation of the program.
Areas of special attention include quality of life, physical environment, social needs, activities, patient’s rights, transfer arrangements, personal accounts, legal problems, complaints against other agencies and individuals, financial accounts and administration.
AGENCY EXPECTATION OF EMPLOYEE:
1. Adheres to Agency Policy and Procedures
2. Acts as a role model within and outside the Agency
3. Performs duties as workload necessitates
4. Maintains a positive and respectful attitude
5. Communicates regularly with supervisor about department issues
6. Demonstrates flexible and efficient time management and ability to prioritize workload.
7. Consistently reports to work on time prepared to perform duties of position
8. Meets department productivity standards
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Visit with residents of nursing facilities and residential care facilities and the resident’s family and friends to discuss conditions in the institution and the rights of residents
2. Receive and attempt to resolve complaints within the facility, and if unsuccessful in the resolution, refer the complaint to the appropriate regulatory agency
3. Recruit and assist with the training of volunteers for the Ombudsman Program
4. Advise the public about or arrange for the availability of current federal inspection reports, statements of deficiencies, and plans for corrections for individual long term care facilities in the service area
5. Make known the existence and functions of the local Ombudsman program
6. Promote visitation programs
7. Create and assist resident/ family/ friend councils
8. Coordinate Volunteer Ombudsman Appreciation Day
9. Keep volunteer ombudsman attendance forms, volunteer hours and other required statistics and documentation
10. Compile monthly, quarterly and annual reports for the Regional and State Ombudsman
11. Sponsor community surveys and/or evaluations of long term care facilities and the publishing of consumer information
12. Provide community education and training programs to long-term care facilities, human service workers, families and general public about long term care and resident rights issues
13. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing
WORK ENVIRONMENT:
Working environment is primarily an office or clinical setting, with very frequent travel to Long Term Care Facilities throughout NW Arkansas in all types of weather conditions. The noise level in the usual work environment is moderate.
JOB CLASSIFICATION: Part-time – Non-exempt

Part-time; up to 28 hours per week

$17.75 per hour