The Team Coordinator will be responsible for leading the team in the timely completion of assignments effectively by delegating tasks, improving collaboration, and cultivating a positive and productive team culture. Coach team members to improve their skill sets, leading to a noticeable increase in the quality of their work (support for people receiving services.)

The Team Coordinator will coach, support, and collaborate with DSP’s to practice a person-centered approach that is based upon 1) continuous learning about what is important to and for each person, 2) partnering with the person and the support team to identify the best supports to be provided for success, 3) the use of person-centered tools that support the person to be in control of the life they wish to lead, and 4) engage with the person supported by being an advocate, not a caregiver.

The Team Coordinator will be committed to supporting the organization’s mission of ensuring quality support services are provided and people with intellectual and developmental disabilities are both respected and afforded opportunities to choose and participate in and access community events, activities, and resources. 

DUTIES AND RESPONSIBILITIES:

• Provide supervision to direct support professionals, modeling the delivery of high-quality person-centered services to people supported and support the DSP’s to identify opportunities for people with disabilities to actively participate in their community, build relationships, and increase opportunity for socialization.
• Utilizing person centered tools to develop a better understanding of the person to provide proactive person-centered services.
• In collaboration with Direct Support Professionals, partner with people and their families supported to empower them to make choices and experience life according to their wishes.
• Establish and maintain effective working relationships with the family members of people supported. This includes communications that are in-person, telephone, email, texts, written updates, etc., based on the preferences of the family.
• Collaborate with the Human Resources department and Service Manager to provide direct oversight of staff training compliance and other customized trainings to support the growth and development of staff.
• Collaborate with Service Manager and the Human Resources department regarding effective recruitment processes and vacancies.
• Utilize a tracking system to plan and track all medical appointments for each person supported to ensure compliance. \
• Assist people supported to attend medical appointments by providing and/or coordinating transportation, coordinating necessary staff assistance, ensuring all required insurance and referrals are prepared for the appointment, providing advocacy during the appointment and/or assisting the person supported to advocate for themselves.
• Ensures all new PMOFs and MARs are filed each month.
• Ensure people supported are actively engaged in activities of interest, as well as integration into the community to build natural supports in community membership.
• In collaboration with Service Manager, plan and co-facilitate routine team and staff meetings.
• Track team progress and providing regular updates to management.
• Assist with conflict resolution to promote coordinated, effective service delivery.
• Identify opportunities for process improvement and implement new strategies to improve direct support team performance.
• Assure accuracy of documentation in timecard completion, to ensure staff work hours coincide with service logs for billable services.
• Responsible for working direct shifts, in the event a DSP is unavailable for coverage during an emergency or staffing shortage,

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to facilitate and coordinate meetings with people served, staff, families and involved stakeholders.
• Natural leader with strong interpersonal and problem-solving skills, effective time management, and organization skills. 
• Strong oral and written communication skills with proficiency in technology and aptitude to learn and use multiple electronic platforms for documentation.
• Cultivate and maintain a strong and positive staff culture.

EDUCATION AND EXPERIENCE

• Must have a High School diploma or equivalent level of education. Associate’s degree or higher preferred.
• A minimum of two (2) years’ experience working with the IDD population. Supervisory experience or supporting as a lead staff a plus.
• Current DSP II credential or within one year of hire.
• Completion of Team Coordinator development training
• Interest in or passion for supporting people with intellectual and developmental disabilities in achieving their dreams/goals required.
• Experience with computers and information management database systems a plus.

REQUIRED CONDITIONS OF EMPLOYMENT

• Must be able to lift and/or move up to 50 pounds.
• Must be able to bend, kneel, push, and pull.
• Must be able to sit, stand, and walk for considerable periods of time.
• Must be able to use appropriate techniques to transfer the weight of an adult in and out of a wheelchair, individually or with assistance per medical requirements.
• Must possess access to a reliable vehicle and be able to provide transportation to person/people supported.
• Must have a valid driver’s license.
• Must be willing to participate in and complete any related training and/or certification required by the State or Ardmore Enterprises, Inc.
• COVID-19 Considerations: Ardmore Enterprises had a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious/medical exemption is requested.