Description

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com. 

General Overview of Position:

This position will act as a communication point between our building partners, and our Arcxis team. The builder support coordinator must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities:

• Analyze and monitor information from the operation software of the building partner(s) daily.
• Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
• Proactively communicate with building partners and coworkers regarding any issues to discover opportunities and maximize the customer service experience.
• Reach out to building partners to confirm the correct date for engineering design and inspection processes, and other information that may be needed for the completion of construction.
• Track information relating to builder support tickets and any issues that arise.
• Help management stay in touch with building partners regarding missing and/or needed information (accounting, contracts, etc.)
• Other duties as assigned.

Requirements

Education, Experience, and Desired Qualifications:

• High School Diploma, or GED
• Minimum of three (3) years general office experience
• Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
• Proven experience in data entry
• Above-average typing skills (50-60 WPM)
• Professional written and verbal communication skills both internal and external
• Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
• General construction knowledge a plus

Qualifications and Desired Competencies:

• Ability to perform data entry in multiple forms of software.
• Ability to think quickly on your feet for a real-time solution to a problem.
• Excellent customer service skills via phone and email.
• Excellent attention to detail is a must.
• Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision.
• Time Management – Ability to manage and prioritize multiple projects and deadlines.
• Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally.
• Teamwork - Works well with others, offers assistance, and collaborates.
• Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance