Basic Function/Overview: 

Be the face of Saddleback's pub as a host or hostess! We’re seeking friendly, accommodating team members to provide great customer service to the guests in our food and beverage locations. Must enjoy being part of an awesome team, able to thrive in high-volume food service situations, and be welcoming and engaging.

Essential Tasks and Responsibilities: 

Duties include, but are not limited to: 

• Greet patrons as they arrive and guide them to their tables.
• Maintain an upbeat attitude all day.
• Learn daily specials to convey them to patrons.
• Quickly assigns a wait staff to patrons after they have been seated.
• Maintain and consult a seating chart.
• Track and facilitate wait staff workflow.
• Field customer complaints and inquiries.
• Perform opening and closing duties.
• Take To-Go orders and give them to the kitchen.

Required Skills and Abilities: 

• Greet and establish rapport with patrons using interpersonal communication skills.
• Use seating chart software to keep track of available and occupied tables.
• Coordinate the bus staff to get tables cleaned and ready for the next patrons.
• Organize and facilitate the wait staff workflow.
• Defuse customer complaints using conflict resolution skills.

Required Education and Experience: 

• High school diploma or equivalent.
• A worker’s permit may be applicable.
• Previous host/hostess experience is preferred but not required.

Physical Demands: 

• Stand for long periods of time.
• Lift up to 50 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.