• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including:returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skillswhen necessary, all under physician supervision
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls

Required Skills/Abilities:

• Must possess a high degree of emotional intelligence and integrity,driven and focused work ethic
• Self-starter with the ability to think creatively and work effectively
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
• Strong communicator that is customer-oriented
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Experience with claims/quality reports and analytical software packages
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability to travel on occasion for company meetings

• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e.foreign-trained physician, paramedic, etc.) required
• A minimum of 1 year work experience as a Medical Assistant
• 6months' phlebotomy experience is highly desired
• BLS for Healthcare Providers required
• EClinicalWorks or similar EMR experience
• Experience working with geriatric patients is a plus