Customer Support Representative II - Winter Haven, FL
This is a full-time, non-exempt position.
MAIN FUNCTION:
The Customer Support Representative II (CSR II) position is an integral part of the Customer Care team and reports to the Director of Customer Care. The CSR II is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR II position also requires organization skills, detail orientation, analytical skills, effective communication and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process. 
KEY SKILLS & COMPETENCIES:

• Excellent verbal and written communication skills
• Exhibit professionalism and willingness to live our ADM values
• Exceptional attention to detail
• Results oriented
• Critical thinking skills
• Demonstrated team work
• Dependable and accountable
• Learning agility and flexibility to adapt to change

DESCRIPTION OF WORK PERFORMED:

• Interactions to create positive customer relationships
• Effectively manage targeted growth accounts
• Accurately & efficiently enter customer orders
• Provide timely order status updates to customers
• Understand customer needs and demands to proactively manage supply chains and minimize delays
• Analyze and creatively resolve issues related to order entry concerns
• Prepare, submit, and monitor daily and ad hoc reports
• Engage in a professional and collaborative manner with internal team members
• Provide feedback and ideas to create better efficiency and processes
• Multi-task in a fast paced environment
• Knowledge of and adherence to all ISO procedures and requirements
• Perform other duties as required

REQUIREMENTS:

• Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Equivalent combinations of education and experience will be considered.
• Demonstrated capacity to excel within high risk, fast-paced work environment
• Proficient in Microsoft Office tools including Word, Excel and Outlook with basic mathematics skills
• Ability to assess business and financial risk and exercise sound judgment in making decisions
• The ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
• Position requires sitting for prolonged periods of time, heavy phone use, and standing, bending, kneeling and operating a keyboard.

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. 

ADM requires the successful completion of a background check. 
REF:85043BR