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1 Bilingual | Cemetery Arrangement Counselor (Calvary Cemetery) Job in Los Angeles, CA

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Archdiocese of Los Angeles
Los Angeles, CA | Full Time
$67k-89k (estimate)
1 Month Ago
Bilingual | Cemetery Arrangement Counselor (Calvary Cemetery)
$67k-89k (estimate)
Full Time 1 Month Ago
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Archdiocese of Los Angeles is Hiring a Bilingual | Cemetery Arrangement Counselor (Calvary Cemetery) Near Los Angeles, CA

CEMETERY ARRANGEMENT COUNSELOR
Bilingual (Spanish/English)
Location: Calvary Cemetery, Los Angeles
Status: Non Exempt, Full Time
What We Are Looking For
In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.
POSITION SUMMARY:
Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
ESSENTIAL FUNCTIONS:
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
  • Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
  • Assists patrons with cemetery arrangements, works with parishes and mortuaries in assisting patrons.
  • Advises and assists Manager regarding complaints from patrons, suppliers and other companies.
  • Available to move from one cemetery to another as needed at the discretion of management.
  • May assist with answering mail regarding locations, genealogy and business matters.
  • Assists patrons with questions and concerns or refers to Manager for resolution.
  • Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department
  • Completes affidavit of heirs and/or release of interest forms as needed.
  • May be required to interpret and/or translate for families in Spanish, as needed.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education and Experience
Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically:
  • B.A. Degree or equivalent. Coursework in bookkeeping, basic clerical skills and experience with public relations or customer service.
  • Two years of sales related experience
Knowledge, Skills, and Abilities
  • Active member of a Roman Catholic faith community.
  • Communicate effectively in written and oral form.
  • Develop and maintain effective working relationships.
  • Analyze and isolate errors and/or anomalies in system processing.
  • Effective customer service skills, including ability to follow multiple pending requests through to completion.
  • Ability to organize and coordinate projects.
  • Working knowledge of AS/400 system operations.
  • Proficiency in data entry and reconciliation techniques.
  • Work independently with initiative and little supervision.
  • Handle high level of responsibility.
  • Maintain confidentiality.
  • Understanding of Christian Burial in the Catholic Church
  • Interpersonal skills including tact, patience and diplomacy.
Physical and Environmental Requirements
  • Sit for sustained periods of time on a daily basis.
  • Perform tasks requiring intermittent bending, stooping and walking.
• Requires ability to frequently lift or move objects up to 30 pounds.• Sustain frequent movement of the fingers, wrists, hands and arms.
  • Ability to express or exchange information by means of the spoken word
Our Benefits include:
  • Health Insurance (Medical, Dental and Vision)
  • Mental Health Services (Employee Assistance Program)
  • Pension Plan
  • 403B Plan
  • Vacation & Sick Time
  • Paid Holidays
  • Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
    • Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)

Job Summary

JOB TYPE

Full Time

SALARY

$67k-89k (estimate)

POST DATE

04/21/2023

EXPIRATION DATE

05/22/2024

WEBSITE

leonardo.net

HEADQUARTERS

Venice, CA

SIZE

<25

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