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Retail Store Manager- Arch Telecom
We’re a national T-Mobile Preferred Retailer with 300 retail stores across the Since 93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an ? If so, keep reading!
Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecom’s Core Values.
They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.
Their expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
What you'll do in your role?
Lead by example, demonstrating all the things it takes for your team to head to the top :
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate :
Complete trainings on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with T-Mobile employees across channels, including business and customer service to :
The ideal candidate will bring :
What’s in it for you?
What must haves do you need?
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Last updated : 2024-03-08
Full Time
$68k-105k (estimate)
03/11/2024
05/05/2024
archtelecom.net
WILMINGTON, CA
200 - 500
1994
$50M - $200M
Arch Telecom was established in 1993 in Yonkers, NY with a single location. Backed by an executive team with over 60 combined years of wireless experience, Arch Telecom quickly grew to over 100 locations. Today, with employees across the nation, we are proud to say that Arch Telecom is the only employee-owned company in wireless. It is our priority to provide our customers with the best and most reliable service available. We are continuously striving for customer satisfaction and a first-class shopping experience. Our T-Mobile stores are staffed with experienced mobile experts, ensuring that ...all customer needs are met. Our front-line employees undergo extensive and continuous training, making sure they are always up to speed on everything in this continually changing industry. Whether you're in the market for a new phone, accessories for your device, or need some assistance with your current services, we are here to help!
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