Job Description

We’re a national T-Mobile Preferred Retailer with 300 retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Archer? If so, keep reading!

What will you do as a T-Mobile Associate or T-Mobile Expert? Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty by: 

• Approaching service and sales needs with patience, honesty, and empathy. 

• Becoming proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: 

• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. 

• Building relationships with and partner with T-Mobile employees across channels. 

• Engaging with fellow “Archers” and the T-Mobile brand through social media and neighborhood events. 

The ideal candidate will bring: 

• A strong desire to learn and master the skills required of our teammates and to build meaningful connections with our customers. 

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. 

• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. 

• Effective at balancing customer experience and performance goals. 

• 6 months of customer service and/or sales experience, retail environment preferred. 

• Multi-lingual not required but a plus.

• REQUIREMENTS 

• Be at least 18 years of age. 

• High school degree or GED 

• Ability to stand for long periods of time. 

• Ability to lift objects weighing up to 25lbs. 

• Reliable transportation 

• Full Time (40 hours) or Part Time (20 hours) availability 

Perks & Benefits 

• Employee Stock Ownership Program (ESOP) retirement plan 

• Tuition reimbursement for full & part time employees

• Competitive hourly pay with aggressive commission structure 

• Uncapped earning potential 

• Career growth and advancement 

• A culture of care & excellence 

• Health, Vision, and Dental Benefits for Full Time Employees 

• Discounted T-Mobile wireless plan 

• Monthly sales incentive programs, contests, rewards and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! 

Apply Now: www.archtelecom.net 

Inquiries: Recruiting@archtelecom.net