Job Description

What will you do as a T-Mobile Associate or T-Mobile Expert? Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty by: 

• Approaching service and sales needs with patience, honesty, and empathy. 

• Becoming proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: 

• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. 

• Building relationships with and partner with T-Mobile employees across channels. 

• Engaging with fellow “Archers” and the T-Mobile brand through social media and neighborhood events. 

The ideal candidate will bring: 

• A strong desire to learn and master the skills required of our teammates and to build meaningful connections with our customers. 

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. 

• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. 

• Effective at balancing customer experience and performance goals. 

• 6 months of customer service and/or sales experience, retail environment preferred. 

• Multi-lingual not required but a plus.

• REQUIREMENTS 

• Be at least 18 years of age. 

• High school degree or GED 

• Ability to stand for long periods of time. 

• Ability to lift objects weighing up to 25lbs. 

• Reliable transportation 

• Full Time (40 hours) or Part Time (20 hours) availability 

Perks & Benefits 

• Employee Stock Ownership Program (ESOP) retirement plan 

• Tuition reimbursement for full & part time employees

• Competitive hourly pay with aggressive commission structure 

• Uncapped earning potential 

• Career growth and advancement 

• A culture of care & excellence 

• Health, Vision, and Dental Benefits for Full Time Employees 

• Discounted T-Mobile wireless plan 

• Monthly sales incentive programs, contests, rewards and more.

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! 

Apply Now: www.archtelecom.net 

Inquiries: JOBS@archtelecom.net 

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