Summary of Job Functions:

The Corporate Compliance Officer ensures all services The Arc provides adhere to the agency's Mission and Core Values. In addition, the Corporate Compliance Officer is responsible for developing, maintaining, and measuring compliance procedures. The Corporate Compliance Officer ensures compliance and operational procedures result in quality customer service as measured by agency policy, state and federal regulation, and national accreditation standards. This position works under the general direction of the Chief Executive Officer and has support responsibility to all directors and team leaders. This position is Monday – Friday in the office. 

Essential Job Functions: 

• Supervises the Compliance Department, directing the activities of assigned staff.
• Acts as The Arc's Privacy Officer
• Establishes procedures to maintain high standards of operations, quality, and responsiveness.
• Evaluate and develop improved techniques for compliance and quality.
• Investigates compliance violations promptly and makes recommendations for resolution.
• Guides the agency in meeting national accreditation standards through CARF.
• Develop policies and procedures related to compliance.
• Assist other agency departments to ensure all policies and procedures meet appropriate regulations and guidelines.
• Coordinates licensing and site reviews as required by granting and governmental agencies.
• Perform other work-related duties as assigned.

Core Competencies:

• Building and maintaining positive relationships - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Collaboration - Promotes cooperation and commitment within a team to achieve goals and deliverables for the betterment of the agency.
• Oral/ Written Communication - Listens to others and communicates effectively. Conveys ideas and facts in writing using language the reader will best understand.
• Flexibility/adaptability - Adapts to changing business needs, conditions, and work responsibilities and works with various situations, individuals, groups, and customer needs.
• Initiative - Recognizes situations that warrant initiative and move forward without hesitation; reasonably resolves issues, problems, or conditions.
• Interpersonal skills – Exhibits high Emotional Intelligence, interacting positively with co-workers and others; understands and relates to others.
• Supporting safety -Adheres to all workplace and trade safety laws, regulations, standards, and practices.
• Problem-solving /critical thinking skills - Resolves complicated challenges.
• Coaching & Mentoring - Enables co-workers to grow and succeed through feedback, instruction, and encouragement.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Leadership - Promotes organizational mission and goals and shows how to achieve them.
• Planning & Organizing - Coordinates ideas and resources to achieve goals.
• Staff Management - Manages staff in ways that improve their ability to succeed on the job.
• Teamwork - Diplomatically handles challenging or tense interpersonal situations.

Education and Experience: 

• Required: 5 years of management experience; 5 years compliance and quality assurance experience.
• Preferred: Bachelor's Degree; 8 years of compliance and quality assurance experience.
• Basic computer use and experience with Microsoft Office.

Required Licenses, Clearances & Training:

• Background checks as defined by licensing agencies
• Current TB test/clearance
• Pass mandatory agency training (Corporate Compliance, Mandatory Reporting, CPR, etc.)

Equipment Used:

Working Conditions: 

• This job operates in a professional office environment.
• This job is performed under minimal temperature variations and in a hazard-free environment.

Physical Demands: 

• Sitting in a normal seated position for extended periods
• Standing and moving about for extended periods
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the English spoken word
• Ability to see within normal parameters
• Ability to hear within normal range

The Arc of Anchorage is an Equal Employment Opportunity Employer