The Franchise Business Coach (FBC) position provides technical, operational, and marketing guidance and support to our franchise owners. This is to be done by introducing support tools the company has developed, and by assisting them in recognizing the need to use and implement these tools for the franchisees to establish and maintain a successful level of business. The FBC is to become the first level of expertise for Franchise Support Systems.

Primary Responsibilities:

• Maintain regular contact with franchise owners through monthly site visits, weekly telephone contact, and monthly business reviews while documenting all correspondence in required business software. Keep franchise owners motivated, focused, and informed of key company changes.
• Assist in the facilitation of phase training to promote a successful launch for all franchisees.
• Encourage the franchise owner to stay focused on the financial aspects of the business to thoroughly understand their financial needs.
• Assist in revising and improving training materials.
• Act, as a liaison between customers and franchisees as needed to resolve problems and quantify customer satisfaction.
• Guide the franchisee in implementing, selling, and marketing programs designed to profitably grow revenue.
• When required, work with the accounting and compliance department to assist with collecting any payments and required documentation and certifications owed to the concept by the franchisee.
• Provide the franchisee guidance in the implementation of estimating and business operating software.
• Provide operational input on the various aspects of the concept.
• Perform other duties as required. These duties may include assignments in job classifications other than their own.

Required Attributes:

• Must have some basic computer skills and be familiar with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to be comfortable in dealing with business mathematics, particularly in reading and understanding financial statements.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Communicate clearly and precisely in verbal and written forms to employees, franchise owners, prospective franchise owners, and vendors.
• The applicant must have a personal personality and behavioral characteristics that provide for an evenhanded approach to problem resolution.
• The desire and ability to organize the basic elements of projects and direct their overall successful execution.
• Local and regional travel on average 3 days a week
• Must be able to travel about 25% for site visits, company functions, conferences, and tradeshows.

Education & Experience:

• Education: Bachelor's degree (B. A.) from a four-year college or university
• Five (5) or more years related experience and/or training; or equivalent combination of education and experience.
• Five (5) or more year’s experience in full service restaurant operations

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Full Service Restaurant Operations: 5 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote