No experience required! Seeking professionals who are interested in providing great customer service and experience while working in a fun outdoor environment. The position of Canopy Guide is an hourly part-time or full-time seasonal position. Canopy Guides are responsible for a one-of-a-kind guest experience. Guides must have a positive attitude, team-oriented mindset, excellent communication skills and be able to focus on safety.

2024 Season is May 24-Oct 31. Training occurs Early- Mid May. Full season availability preferred but not required.

Job Perks

• Hourly wages starting at $16.00 TIPS, TIPS, TIPS from generous guests
• Commission from photo sales
• Discounted adventure park and zipline tours for friends and family
• Free access to Smugglers Notch amenities, including pools, hot tubs, disc golf, and mountain biking
• Several discounts at other local businesses
• Retail shop discounts to get all your cool ArborTrek swag
• FUN. Seriously, lots of FUN. We'd love to welcome you to the ArborTrek team!

The Company

Site: ArborTrek offers a thrilling tree-based aerial adventure in beautiful Stowe, VT. This gorgeous site includes a top-notch canopy tour, treetop obstacle course, and climbing adventure area. The canopy tour includes 8 ziplines, 2 rappels, and 2 sky-bridges. The treetop obstacle course includes more than 80 unique elements, ranging from easy to extreme. The climbing area offers 10 diverse climbing challenges. The site operates May-October.

The Culture: The ArborTrek teams highly value the benefits of recreating and getting people outside. We offer the highest quality safety and professionalism to get the general public engaged with the outdoors. We want our guests, and our staff, to have fun! We strive to foster a culture of professionalism, support, creativity, and innovation.

The Position

Summary of Essential Job Functions Include but Not Limited To:

• Provides excellent customer service to all guests
• Facilitate guests’ experience on tour and/or supervise guests’ trekking participation
• Ensures all course operations are conducted in accordance with safety standards
• Fits harnesses and helmets correctly and supervises the use of all personal safety equipment
• Clear communication with co-guide, outpost staff, and management in person and using radios
• Conducts participant ground school and pre-screening
• Attends ongoing trainings and team meetings throughout the season
• Perform opening and closing duties
• Assists retail and ticket sales as needed
• Provide in-park guests transportation by van (if applicable)
• Perform technical rescues as needed
• Ongoing assessment/management of risk in dynamic conditions
• Inspect all personal protective equipment (PPE) prior to and after use
• Properly inspects all course components and course gear
• Complete post-trip and all other appropriate paperwork

Qualifications

• Must be 16 or older; Must be 21 to drive vehicles
• Risk management experience preferred
• Must pass initial training
• Current CPR and First Aid certification preferred
• Ability to communicate and work as an effective team member
• Ability to speak in front of large groups effectively
• Ability to work long hours and irregular shifts in a multi-task environment
• Must be able to pass background check
• Dependable, responsible, reliable, and able to take directions as needed

Physical Abilities Required

• Must have ability to perform work at height
• Must be able to perform all technical rescue associated with the park (training provided)
• This position may require walking and standing for long period of times in all weather conditions
• Must be able to lift 50 lbs.
• Must be able to climb a ladder

Schedule

• Must have a flexible schedule with full availability on the weekends and all holidays.
• Season is May-October. Trainings take place early-mid May. Full season availability is preferred but not required.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Commission pay
• Tips

Work Location: In person