Arbor Therapy is a leading provider of therapeutic services dedicated to enhancing the lives of individuals in the East and West Valley of Phoenix. We specialize in delivering high-quality occupational therapy and speech-language therapy services to children and adults. Our team is committed to making a positive impact on the lives of our clients by helping them achieve their fullest potential.

Job Description:

We are currently seeking a passionate and dedicated receptionist to join our growing team, responsible for answering phones, greeting clients, collecting payments and updating appointments. As a member of the Arbor Therapy team, you will have the opportunity to work with a diverse range of clients and contribute to their overall well-being and endure a smooth patient experience.

The schedule for the offered position is to be discussed. (Monday to Friday OR Tuesday to Saturday)

This role requires excellent organizational and both written and verbal communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Ensure lobby and reception areas are maintained in a clean, safe, and sanitary manner
• Collect and properly document co-pays and outstanding balances
• Monitor daily schedules to ensure all appointments are updated appropriately
• Contact clients who have missed appointments to schedule make up sessions
• Provide information about available services, contracted insurance companies and clinic locations
• Ability to occasionally travel between locations to cover for PTO
• Fully knowledgeable of the client attendance policy, ability to answer questions for clients, and work with the Office Manager to report attendance patterns and complete the warning process.
• Develop a strong working rapport with other teams to carry out a smooth client experience
• Completion of required compliance training
• Follow all HIPAA rules and regulations
• Perform other duties as assigned

Qualifications:

• Knowledgeable in Microsoft Office, specifically Word, Excel & Outlook
• Prior experience in a healthcare setting preferred
• Reads, writes, understands, and speaks English proficiently
• Bilingual in Spanish required
• Basic phone handling skills and contact center experience
• High school diploma or GED

For questions, email recruiting@arbortherapies.com.