We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Team Manager is a thought leader who truly enjoys coaching, developing, and leading front line individual contributors. The Team Manager is passionate about delivering exceptional service in a changing environment that is focused on quality, innovation and efficiency. The Personal Lines Operations Team Manager typically leads a team of 8 to 14 individuals and works closely with all areas of Operations as well as other key stakeholders such as Underwriting, Product, and IT, etc. to execute on overall business objectives ensuring an exceptional customer service experience consistent with Arbella and our agencies’ brand. Key Responsibilities Manage the preparation, maintenance and approval of reports; analyzing data to identify trends and make decisions that are financially responsible, accountable and justifiable in accordance with organization policies and procedures. Work with the appropriate stakeholders to problem-solve, develop action plans, and to determine system, process and procedural improvements. Foster a spirit of teamwork, unity and the appreciation of a diverse and inclusive environment that supports new ideas and perspectives from all employees which aligns with Arbella’s mission, vision and guiding principles. Manage work distribution and training to ensure appropriate coverage and bench strength to maximize customer experience. Influence and motivate employees to maximize productivity, quality, and timeliness of completion. Receive and provide feedback through regular one on ones, huddles and team meetings to continuously coach individuals, helping the department meet common goals. Monitor performance and recognize and reward successes of individuals through various means and appropriately act on performance issues, including the HR Business Partner as necessary. Keep team apprised of department and organization information through multiple communication channels. Recruit, select, train, coach, and develop employees to create a successful team which supports sufficient staffing of highly engaged employees. Build independence and empower team members to identify creative solutions to improve processes and translate vision into action. Actively lead or contribute to initiatives and/or projects. Demonstrate sense of urgency and ownership with production issues Provide exceptional service experience to internal and external customers as well as ensure the same is delivered by direct reports. Requirements Advanced customer service skills Solid relationship management skills and ability to coach/motivate others. Strong problem solving and sound decision-making skills. Strong organizational skills and the ability to manage change. Voted Boston’s #1 Best Place To Work by the Boston Business Journal in 2023! People stay when they love a company and its culture—and our average tenure is 12 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.