** DM/Customer Service Manager, Albuquerque, NM**

**Job Category****:** Manager **Requisition Number****:** CUSTO014873 Showing 1 location **Job Details**

**Description**

Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide and has an immediate opportunity for a **Customer Service/District Manager in Albuquerque, NM.**

The Customer Service/District Manager proactively manages day-to-day activities and supervision of a team of Customer Service Representatives (Industrial Route Drivers) who deliver and sell our business lines. Additionally, the Customer Service Manager will be responsible for targeted results in areas such as customer retention, route sales, and A/R collection as well as other stated financial and/or customer service goals.

**Responsibilities:**

* Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Aramark's products and services.

* Manages day-to-day activities of customer service program[s] for assigned area.

* Sets clear expectations for customer service and leads by example.

* Builds and maintain relationships with Customer Service Representative team and extended service team.

* Effectively evaluates, coaches, and develops Customer Service Representatives service and sales skills and techniques for meeting service and sales goals.

* Ensures time is allocated for skill development.

* Motivates and develops team performance in accordance with company goals and values.

**Qualifications:**

* Associate Degree in Business Administration, or related field

* 2 4 years uniform rental experience (with a focus on Customer Service) may substitute educational requirement

* 2 4 years of Management experience (including training and development) desired

* Proven track record of obtaining successful business results, while maintaining focus on customer service

* Ability to lift up to 75 lbs.

* Strong problem solving, team building and customer service skills

* Ability to establish rapport with a diverse group of individuals

* Working knowledge of Microsoft Office (Word & Excel)

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)