The IT Support Engineer is essential to Aquent’s Global Business Services Team. You will get to be a part of a growing business that works on new projects and initiatives company wide. Not only is Aquent a company that provides marketing and design staffing solutions to much of the Fortune 500, but it’s also a place where work sometimes feels like play, and where you’ll meet tons of motivated and forward-thinking people. We’re consistently rated best in the industry because of our results-oriented service, and we want to keep the trophies coming!You’ll work in a close knit hybrid team working remotely and onsite in our Boise, ID office, providing great customer service across the company.Industry Knowledge, Networking and Subject Matter Expertise:1-4 years experience in a technical role supporting Windows and macOS systemsMust be customer focused, approachable, and eager to help othersInterested in learning and taking on increasingly complex tasksStrong organization and task management skillsAble to work independently and within a team environmentAbility to handle multiple tasks and meeting deadlines while maintaining a strong commitment to quality of workDuties/Responsibilities/Primary Function:Provide first level support for internal staff and talent, configuring laptop (PC, Mac, and Surfaces), mobile devices, desktop network issues, desktop software support, account login, and A/V issuesCommunicate effectively with both technical and nontechnical users via face-to-face, email, chat, remote sessions, and our helpdesk ticketing systemProvide support for user accounts, software, and cloud-based applications such as Okta, G Suite, and Active DirectoryTroubleshoot issues effectively – know when to use your resources and when to escalatePrioritize and manage personal and team tickets and evaluate/execute urgent tasks as neededInvestigate malware alerts, and other security related incidents, along with patching machines/vulnerabilitiesIdentify ways to streamline common processes and ensure we maximize value within ITAssist with other technical projects and tasks as neededDocumentation Support: Creation and adherence to documented proceduresLaptop and Desktop DeploymentRequired Skills/Abilities/Profile: Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasksAbility to function well in a high-paced and at times stressful environment.Education and Experience:Bachelors/OR Masters preferredTwo years related experience related to IT preferredPhysical Requirements: Prolonged periods of sitting at a desk and working on a computer of up to 8hrs per day.Must be able to lift up to 15 pounds at times. The role is considered local and is located in the Boise area. The role will be supporting users in multiple locations that cover standard US working time zones. There will be cases where in person team meetings or attending conferences would be required.