Are you an experienced IT leader with a passion for providing exceptional end-user support and services? Do you possess the technical expertise and leadership skills necessary to manage a dynamic team and ensure the smooth operation of critical IT functions? Our customer is searching for a Director of End User Services located in Zionsville, IN. In this role, you will play a pivotal role in leading the IT department, overseeing a range of crucial functions, and managing a dedicated team of professionals. Your responsibilities will span from evaluating and implementing cutting-edge technology solutions to maintaining a high level of support for our entire organization. You will be at the forefront of shaping our IT strategy and ensuring the seamless operation of essential services.

Key Responsibilities:

• Strategic Leadership: Provide strategic direction for IT functions related to End User Services, including IT Service Desk, desktop support, telephony solutions, video conferencing, and more.
• Team Management: Lead and manage a skilled team of IT professionals, ensuring they provide comprehensive and high-quality support to all users.
• Technology Solutions: Evaluate, recommend, and implement new technology solutions and services to enhance efficiency and productivity.
• IT Service Desk: Establish and manage an in-house IT Service Desk as the first point of contact for all technology-related issues.
• Infrastructure Management: Maintain and upgrade existing solutions to ensure reliability, availability, and scalability.
• Vendor Management: Manage third-party vendors and service providers, establishing contracts and statements of work.
• Project Coordination: Coordinate staffing and solutions to support company-wide projects and initiatives.
• Security Collaboration: Collaborate closely with the IT Security team to ensure a comprehensive and effective security posture.
• Metrics and Reporting: Create and provide detailed metrics related to department performance and service level achievement.
• Policy Development: Develop and enact policies and procedures to ensure consistent articulation of technology guidelines to the user community and technology staff.
• Staff Development: Conduct routine staff evaluations, develop staff development plans, and manage IT budget items.

Qualifications:

• Education: Bachelor’s degree required.
• Experience: 8 years of direct, technical experience, and 3 years of people-leading experience required.
• Technical Expertise: Comprehensive and broad knowledge of all aspects of IT solutions and services.
• Leadership Skills: Experience with leading and managing technical teams and external vendors.
• Organization: Excellent organization and time management skills; prioritize work effectively to meet deadlines.
• Customer Focus: Outstanding customer service skills and ability to communicate effectively with senior leadership team members.
• Multitasking: Ability to handle multiple concurrent activities and work under pressure.
• Communication: Excellent verbal and written communication skills.

Specific Technical Skills Preferred:

• Experience with developing, implementing, and overseeing an IT Service Desk as a first point of contact for all technology-related issues, including selecting and implementing a ticketing/work management solution.
• Deploying Office/Microsoft 365, Microsoft Azure AD Environments, and advanced Microsoft 365 Services including Enterprise and Mobility.
• Experience with selecting personal computing and laptop devices, along with planning, architecting, deploying, monitoring, and managing a company's personal computing solutions.

Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.