AquaTech Swim is currently hiring Customer Service Managers to oversee and maintain customer service and customer accounts for our swim school. We offer FULL PAID TRAINING to our managers.

We are a year round swim school, we do not hire seasonal seasonal employees (summer only, etc). We are looking for people who are interested in long-term employment.

Customer Service Manager Pay:

• Pay Rate: The starting base pay rate is $20/hour.
• Hourly Bonuses: Managers are eligible for hourly bonuses of $2-$3/hour on top of the base pay rate based on attendance. 

Customer Service Manager Schedule:

We are looking for full-time managers who can work a consistent 5 day a week schedule including a minimum of one weekend day on a regular basis. 

• Alameda Campus Shifts:
  • Mondays 11:30 AM - 8:30 PM
  • Tuesdays 11:30 AM - 8:30 PM
  • Wednesdays: 11:30 AM - 8:30 PM
  • Thursdays: 11:30 AM - 8:30 PM
  • Fridays: 11:30 AM - 8:30 PM
  • Saturdays: 8:00 AM - 5:00 PM and 11:00 AM - 8:00 PM
  • Sundays: 8:00 AM - 5:00 PM and 11:00 AM - 8:00 PM

Customer Service Manager Work Locations:

• Alameda Campus - 2203 Mariner Square Loop, Alameda CA 94501

Customer Service Manager Qualifications:

• High school graduate who is 18 years of age or older
• Proven, successful management or leadership experience of at least 1 year
• Previous customer service experience of at least 1 year
• Excellent communication and interpersonal skills, with the ability to relate well to diverse groups
• Strong listening and problem-solving skills
• Tech-savvy and able to quickly learn new technology

Customer Service Manager Responsibilities & Duties:

• Maintain transparent communication by appropriately sharing company information through management meetings, one-on-one meetings, and other appropriate channels of communication.
• Attract potential customers by answering questions about AquaTech Swim offerings.
• Assist customers by creating accounts, modifying existing accounts, signing up for services or updating account information.
• Resolve problems by clarifying customer complaints, determining the cause of the problem, and finding the best solution to resolve the issue.
• Keep customers updated on lesson progress, goal achievements, and graduations.