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Collections Representative
Monroe, CT, US, 06468
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.
Job Summary
As a Collections Representative, you will be responsible for managing outstanding balances and improving the overall status of accounts. Your primary focus will be on communicating with customers to increase daily cash flow and reduce total aged balances. Familiarity with the Public Utilities Regulatory Authority (PURA) regulations pertaining to disconnect procedures in CT, MA & NH is desired.
Principal Responsibilities
Identify overdue accounts exceeding agreed-upon terms and initiate collections in accordance with state regulatory requirements.
Proactively address complex customer issues by utilizing various resources, analyzing data, and identifying root causes.
Manage incoming collection calls and inquiries from Customer Service, providing support during peak volume periods.
Collaborate with AWC Field Service departments and Contractors to schedule and dispatch Collection disconnect and reconnect notifications. Follow up to ensure notifications are completed accurately and take additional action as needed.
Monitor return mail and keep excellent record of customer calls and emails in SAP and CRM systems.
Utilize various payment services and websites (e.g., KUBRA, Eastern Bank) to facilitate customer transactions.
Support the collections team in preparing reports or covering accounts as needed within the group to ensure workflow continuation in the absence of other team members.
Maintain a positive and proactive approach when addressing daily challenges, fostering an optimistic mindset among collection, customer service, and field service team members.
Preferred Requirements
Prior experience in fast paced/high-volume call center preferred.
Full time availability Monday through Friday with occasional overtime.
Proficiency in Microsoft Office and Outlook
Strong work ethic and professionalism in interactions with customers and colleagues.
Effective communication skills, both verbal and written.
Excellent time management skills with the ability to multitask.
Ability to work independently with periodic guidance and direction.
Dependable, assertive, and motivated demeanor.
Education/Certifications
Associates preferred or equivalent years of experience will be considered.
Salary
After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).
Job is classified as a non-exempt position with a weekly salary range of $920.90 - $1,123.00.
Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.
Join Us
Aquarion Water Company of Connecticut, a subsidiary of Eversource, is the public water supply company for approximately 236,000 customer accounts or more than 750,000 people in 72 cities and towns in Connecticut, Massachusetts and New Hampshire.
We are the largest investor-owned water utility in New England and are among the seven largest in the U.S. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices.
Full Time
$40k-50k (estimate)
05/03/2024
05/16/2024
aquarionwater.com
HULL, MA
200 - 500
1857
PETE NYBERG
$10M - $50M
Professional Associations
Aquarion Water Company is the public water supply company for more than 625,000 people in 51 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. Aquarion Water Company is a wholly-owned subsidiary of Eversource. Based in Bridgeport, Connecticut, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. For more information on Aquarion Water Company and its subsidiaries, plea...se visit www.aquarionwater.com or www.facebook.com/aquarionwater.
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The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
01/18/2022: Macon, GA
May also be known as bill collectors or accounts receivable specialists.
01/30/2022: Toledo, OH
Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
02/10/2022: Rock Island, IL
Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
03/23/2022: Danbury, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
Step 3: View the best colleges and universities for Collections Representative.