Please apply at https://bit.ly/3PKOvvm

About us

Aqua-Tots Swim Schools - Toms River is a small business in Toms River, NJ. We are professional, supportive, rewarding and our goal is to provide best-in-class swim instruction; an easy, comfortable, and enjoyable experience for the entire family; and a workplace culture rooted in integrity, effectiveness, teamwork, and growth.

Compensation / Perks:

• $40,000-$45,000 based on experience; reviewed semi-annually
• $500 quarterly performance bonuses
• Paid Time Off
• Paid Holidays
• 401(k) with matching
• Professional development assistance
• Parental Leave
• Quarterly team outings & holiday parties
• Referral programs
• Educational & Enrichment programs
• Employee family swim lesson discount
• Break room with snacks and drinks
• Paid Training & Certifications
• Aqua-Tots Core Values

If you are passionate about aquatics and have the necessary qualifications, we would love to hear from you! Please apply at https://bit.ly/3PKOvvm

Job Description: The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum and provide excellent customer service in a safe and welcoming environment.

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

Customer Service and Sales

• Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction
• Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
• Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
• Track and review all In-Water Evaluation conversions and non-conversions
• Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
• Follow up with curriculum or instructor related student drops
• Manage the progression of all students
• Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
• Ensure staff meets all sales goals set by the General Manager

Human Resources

• Manage all Aquatic Staff
• Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
• Manage and document Aquatic staff disciplinary action
• Maintain and document Aquatic staff certifications
• Manage own weekly schedule to accommodate the Aquatic needs
• Assist GM with managing Aquatic staff schedules
• Manage attendance and shift coverage for Aquatic staff
• Review and submit Aquatic staff time sheets to GM

Staff Management

• Build a team environment and promote the Aqua-Tots culture among Aquatic staff
• Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
• Manage and meet regularly with underperforming Aquatic staff
• Review and create action plans from Deck Supervisor reports
• Manage monthly Aquatic Staff Meetings and In-Service Trainings
• Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
• Manage quarterly team building activities

Facility Management

• Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
• Ensure the safety of staff and customers
• Ensure completion and submission of incident reports when necessary

Marketing

• Assist GM in implementing grassroots, local, and franchise level marketing campaigns

Qualifications:

• High school diploma or GED equivalent, Bachelor’s degree preferred. Valid driver’s license
• Open availability (Consistent Schedule)
• Aquatic and/or Customer Service experience preferred
• Enthusiastic, friendly and self-starter attitude
• Demonstrates a passion to teach children and motivate a team
• Ability to multi-task in a fast-paced, dynamic environment
• Willingness to travel locally and to Aqua-Tots Headquarters (AZ)
• Must be able to stand for 8 hours and lift 35 lbs

If you are passionate about aquatics and have the necessary qualifications, we would love to hear from you. Please apply at https://bit.ly/3PKOvvm

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Work Location: In person