This position is responsible for taking incoming and outgoing calls to patients and insurance companies to resolve account balances. Essential job duties: account review, customer service, and billing. Positions will perform all related duties assigned.

ESSENTIAL FUNCTIONS

• Complete all business-related requests and correspondence from patients and insurance companies.
• Complete all assigned projects promptly.
• Assist clients and patients in all requested tasks.
• Communicate to management, areas of concern or areas of improvement.
• Performs various collection actions including the following and reporting of delinquent accounts to the collection agency.
• Posts payments and prepares daily deposits.
• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero before accounts are forwarded to an outside agency for collection.
• Participates in educational activities and attends department staff meetings
• Conducts oneself by company policies and procedures
• Maintains strictest confidentiality, adhering to all HIPAA guidelines
• Other duties as assigned.

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options.
• 401k available after 90 days of hire
• Excellent growth and advancement opportunities

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time
• Monday - Thursday 7:30 -4 pm, Friday 7:30 - 3 pm
• This position is On-Site

QUALIFICATIONS

Education - This position requires completion of at least a High School Degree or equivalent.

Experience – Minimum of 1-year medical provider experience. Proficiency with Microsoft Office. General understanding of professional billing fee billing process and procedures.

Communication – Excellent oral and written communication skills. Ability to establish effective working relationships with providers, staff, and the public.

Work Style - Must be able to work well independently but ask for help when needed. Ability to analyze and interpret information, ability to interact and decipher information telephonically and electronically.