The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Responsibility includes.

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings, and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Managing and tracking IT assets and work with Ops team for auditing support

Requirements

• 3 years of experience in IT support role
• At least 1 year of system admin role
• Deep knowledge on enterprise VPN set up.
• Familiar with IT/network devices
• Familiar with commend center environment management.
• Familiar with eh process of Assets management

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person