About Us

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.

We are currently seeking a Health and Benefits Administration Professional to join our Operations Support Services team at Aptia. This role will collaborate with clients on projects related to many different areas of health and benefits administration. 

As a Health and Benefits Administration Professional within the Operations Support Services team, you will be an extension of a client’s staff to assist with day-to-day tasks and projects. Our professionals use their analytical, problem-solving, and organizational skills along with their experience in health and benefits administration to provide support to our clients.

Why work for Aptia

Our Vision

We raise the bar in all areas of benefits and pensions administration. No-one will do more to deliver smarter solutions through a combination of technical expertise, intuitive technology and genuine passion for people and our product.

Our People

Aptia is truly a people business, and our greatest differentiator is our client-centric and technically adept team. We will continue investing in our teams to further unleash potential and continue to ensure our business is structured around our clients and their needs.

Our Culture

We invest in our colleagues from day one. Colleagues are the heart of our business, and we will foster an inclusive environment, full of opportunities to learn, grow and ensure we continue to respond to our clients’ needs.

Our Values

We are specialists. We’ll focus solely on benefits and pensions administration, develop the best talent and deliver smarter solutions to the most complex of challenges. We are responsive. We never stand still and constantly simplify the administration process, enabling better decision making and faster resolutions. We are thoughtful. Our people genuinely care about clients and the end-users of our products. They do more to understand their needs, think their way around challenges and go the extra mile to exceed expectations in every area of the business.

Responsibilities

• Answer questions and resolve issues for employees related to benefits administration.
• Manage shared email box and respond to inquiries or cases.
• Run, analyze, and monitor reports.
• Collaborate with client to stand up new benefits offerings for employees.
• Manage eligibility, event processing, claims, and escalations for employees.
• Support files, including analyze data and resolve discrepancies of eligibility files.
• Billing and premium report support.
• Audit files.
• Annual enrollment and year-round support of the benefits administration system.
• Track all work and communication progress with client.
• Project manage milestones while keeping stakeholders informed.
• Create, update, and review training materials.
• Write or update documentation, process flows, and templates for communications.
• Identify and assist with implementation of process improvements.
• Other duties to support internal teams and clients as the team grows.

Skills and Qualifications

• Experience in the benefits administration industry, at least 5 years.
• Strong analytical, root cause analysis, and problem-solving skills.
• Ability to work in a fast-paced, changing environment while managing multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Experience collaborating with clients, vendors, and internal team members.
• Ability to identify and communicate downstream impacts and think creatively when solving problems.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Excel (including functions), Word, Visio, PowerPoint, and efficiency building tools. SnapLogic experience a plus.
• Associate’s degree or equivalent work experience. Bachelor’s degree preferred.

Employee Benefits

At Aptia, we value our employees and strive to create a positive and rewarding work environment. As a member of our team, you can expect the following benefits:

• Competitive Compensation: We offer a competitive salary package that reflects your skills, experience, and contributions.
• Comprehensive Benefits: We provide a comprehensive benefits package, including health insurance, dental and vision coverage, and a retirement savings plan.
• Work-Life Balance: We believe in the importance of work-life balance and offer flexible work arrangements to help you maintain a healthy and fulfilling personal life.
• Professional Development: We support your professional growth and development through training programs, workshops, and opportunities to attend industry conferences.
• Collaborative Culture: We foster a collaborative and inclusive culture where teamwork and open communication are valued. You'll have the opportunity to work with talented professionals and contribute to meaningful projects.
• Employee Recognition: We recognize and appreciate the contributions of our employees through various recognition programs and initiatives.
• Career Growth Opportunities: We are committed to helping our employees grow and advance in their careers. We provide opportunities for advancement and encourage internal mobility.
• Positive Workplace Environment: We strive to create a positive and supportive workplace environment where diversity, inclusion, and respect are celebrated.

How to apply

If you are interested in this role, then we’d love to hear from you! Please go ahead and click apply and to submit your resume with appropriate contact information. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.