Responsibilities

• 8 years of work experience in Infra & environment support.
• Effectively handle the infrastructure outages & Performance Issues with quick analysis and resolution
• Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc.) that can impact the application availability and performance.
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
• Expertise in implementation of common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc.).
• Coordinate application resiliency exercises within required recovery time objective, perform functional and non-functional validations during and post DR exercises.
• Actively participate in Change management process with view to manage risk in production environment.
• Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, ing & recovery.
• Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring again.
• Build and improve the SOPs for all the maintenance activities.
• Challenge existing infrastructure setup, processing and suggest different ways to solve problems or improve stability.

Technical Skills

• Expertise Linux Server Administration -Primary / Windows Server Administration-Secondary
• Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc.) that can impact the application availability and performance.
• Should have deep expertise in implementation of common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc.).
• Programming: Shell/Python.
• Troubleshooting of Web Application/Service and Database failures from infra prospective
• Observability stack AppDynamics, Splunk, 1000Eyes, ITRS or similar Tools.
• Experience with common networking protocols and services including TCP, UDP, DNS, DHCP, HTTP, SSH, FTP, SNMP, and LDAP
• Working knowledge with Remedy, JIRA etc.
• Good To Have:
• Fair Understanding of CI/CD and DevOps Tools
• Expertise in Google Cloud Platform.
• Configuration Management: Salt Stack, Ansible, Puppet, Terraform etc.

Thanks