Position: Field Technical Support Representative

Location: King of Prussia, PA, USA, 19406-1331

Duration: 12 Months

Job Description:

• A 3 years experienced Field Technical Support representative.

Technical Skills:

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Basic Qualifications
• 3 of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
• Work Environment
• Office environment
• Walk up Kiosk support
• Vending and Locker resupply

Domain Skills:

• Install applications which were installed on the old PC

Process Skills:

• Deliver new PC
• Replace old PC with new PC
• Install applications which were installed on the old PC.

Behavioral Skills:

• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

• Education qualification: Bachelor's Degree or equivalent experience