DESCRIPTION

Investigates and resolves software, hardware, cabling and telecommunication problems by performing the following duties:

Program telephone features & allocate resources as necessary

Answers, evaluates, and prioritizes incoming telephone, voice mail and helpdesk requests for assistance from users experiencing problems with hardware, software, and other telecommunication technologies.

Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to technical staff.

Install, monitor, test and troubleshoot cabling, systems and peripheral equipment

Evaluate systems performance & improve capabilities as needed using discretion and independent judgement

Cooperate with management to develop staff and improve their skills

Follow industry’s standards and best practices

Participate in after hours on-call rotation

Other duties as assigned

Maintain confidentiality at all time in accordance with Protected Health Information (PHI) 

Education/ Qualifications:

• Certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Any combination of education and/or experience that satisfies the requirements in lieu of degree.

Experience:

• Experience with NEC SV8100/9100 telephone system
• Experience with NVR’s and network camera equipment

Physical Demands:

• Must have the ability stand or sit for long periods of time
• Must have the ability to lift 40lbs

Working Environment:

Works in a climate controlled office setting.

Working Conditions

• • Frequent interaction with large groups of people
  • Participate in a rotating weekly on call support

• Work on-site for scheduled night/weekend maintenance, when necessary