Location: United States Client Office (On-Site) - East Coast Candidates Preferred

Salary: $40,000 - $60,000 base salary 10% performance bonus

THIS POSITON REQUIRES YOU TO BE IN OFFICE Monday - Friday.

PST work hours strictly: California: (Fremont, Menlo Park), Washington (Seattle), New York (NYC), Michigan (Detroit)

About the Role:

Applied Value Technologies is seeking a Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations!

About You:

We are looking for someone to:

Some stuff you need:

• 1 - 2 years in Recruiting and Human Resource management with a keen interest in IT and technology
  
  • 2-3 years of experience in Salesforce Service Cloud, including administration, customization, configuration, and maintenance.
  • Basic understanding of Salesforce platform, including data model, workflows, and security model.
  • 1 - 2 years in a hands-on application production support role working on triage, troubleshooting, and coordination
  • Flexible to work on-call schedule on weekdays and occasionally on weekends
  • Familiarity with Apex programming language, Visualforce, and Salesforce Lightning framework.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and maintain Salesforce instances to support Service cloud issues.
  • Manage user roles, profiles, permission sets, and security settings.
  • Experience operating with SLAs in a client-facing role in a production environment
  • Ability to work in an onsite office setting 100% of the time

Nice to have:

• 4-5 years of experience in Salesforce Service Cloud, including administration, customization, configuration, and maintenance.
• 3-5 years in Recruiting and Human Resource Management
• 3 years of HRIS experience
• 3 year on application production support role working on triage, troubleshooting, and coordination
• Intermediate SQL skillset
• Familiar with Workday HCM, Salesforce Service Cloud is a plus.
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We've got you covered:

• Competitive salary performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.