Customer Support Technician I (T1)

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.

Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform established BKM’s. Follows all IP guidelines.

Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.

Displays respect for the customer by maintaining an orderly work area.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements : This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs.

the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities

Business Expertise

Understands how the assigned duties relate to others in the team and how the team integrates with others

Leadership

Has no supervisory responsibilities

Problem Solving

Uses standard operating procedures or scientific methods to guide own work and solve standard problems

Impact

Impacts own work

Interpersonal Skills

Uses communication skills to exchange information

Qualifications

Education : Associate's Degree

Associate's Degree

Skills

Certifications : Languages :

Languages :

Years of Experience :

1 - 2 Years

Work Experience :

Additional Information

Shift :

10-Day 8-Hr (United States of America)

Travel : Yes, 10% of the Time

Yes, 10% of the Time

Relocation Eligible :

Referral Payment Plan :

None

U.S. Salary Range : $17.50 - $24.20

$17.50 - $24.20

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Last updated : 2024-05-07