PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Job title: IT Support Technician I

Pay: Starting at $22 - $26 an hour, depending on experience

Schedule: Monday-Friday 8am to 5pm

Location: Hillsboro, Oregon

The IT Support Technician I is tasked with supporting a large, distributed workforce to resolve technical issues. They are responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees. They are technically skilled, love working with customers, great problem solvers, and creative thinkers. They provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve specific product related issues while maximizing customer satisfaction.

Qualifications

• Associates degree or equivalent combination of education and experience
• Minimum of 6 months prior technical support or related work experience, preferably in a fast-paced environment
• Hands on experience with PC's, laptops, tablets, mobile devices, etc. preferred
• Ability to speak, write, and read English required
• Effective verbal and written communication skills

Duties and Responsibilities

• Answer, respond to, document, and resolve incoming IT support requests via telephone, chat, email, helpdesk
• Gather and analyze information, evaluate impacts, resolve or escalate issues as needed
• Manage customer and internal stakeholders' expectations around resolutions and timelines
• Act as a client liaison and advocate for the resolution of client issues
• Work closely with other departments in resolving issues and fulfilling all client requests
• Assess, research, resolve and follow-up on routine user problems
• Log and track calls and cases using a ticketing system, while maintaining detailed notes of the customer's request
• Perform hardware, software, and network troubleshooting
• Build, configure, and deploy IT hardware for the PARR team
• Provide an excellent example of customer service
• Pass on any feedback or suggestions by customers to the appropriate internal team
• All other duties and responsibilities as assigned

This position primarily works in an office environment with a computer.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work indoors in a normal office environment for an entire day
• Must be able to grasp, talk, hear, and operate a computer and keyboard
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a vehicle when necessary
• Both local and overnight travel may be required

We know that without great people, we can't be a great company. Voted the fourth top place to work in Oregon in 2023, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• 2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,250 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account) - PARR will match up to $360/year
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $2,700 for the 2020 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.