Job purpose

The Fulfillment Team Member position serves an essential role in the customer service experience at Applejack Wine & Spirits by fulfilling all delivery orders accurately and on time. The Fulfillment Team Member must also accurately obtain, fulfill, and process customer orders made in advance for a pre-determined pick-up date and time.

Duties and responsibilities

Provide Excellent Customer Service

• Maintain a positive attitude in a fast-paced retail environment.
• Address customer needs at the time of delivery.
• Consistently provide exemplary and superior customer service to all customers.
• Generate and fulfill (pick) orders placed as curbside, delivery, and shipping using NetSuite ERP software operating system.
• Responsible for fulfilling curbside, delivery, and shipping orders generated through several points of sale: online via Applejack.com or Applejack department-specific email addresses, telephone calls forwarded from any staff member, in-store foot traffic, etc.
• Accurately and efficiently retrieve and pack all requested items for each curbside order before the customers’ chosen pick-up or delivery date.
• Communicate with the Fulfillment Team to order products listed as out of stock or in quantity beyond.
• Prepare orders in an organized and easily accessible, designated area.
• Establish baseline relationships with regular and new customers to grow the Fulfillment department.

Fulfill Delivery Orders

• Loading, transporting, and delivering items to customers or businesses in a safe and timely manner.
• Accurately prepare and fill delivery and curbside orders as needed.
• Maintain organization in the delivery area.
• Reviewing orders before delivery to ensure orders are complete and correct.

Vehicle/Driver 

• Responsible for cleanliness and notifying the delivery manager of preventative maintenance of company vehicles.
• Abiding by all transportation laws and maintaining a safe driving record.
• Willingness to fill in for mountain runs, if necessary.

General

• Complete TRIFT courses as assigned?
• All other duties as assigned.

Qualifications

• Prior experience dealing with customers.
• Prior delivery experience preferred.
• Good verbal communication and professional demeanor.
• Must be a team player.
• Ability to multitask in a fast-paced retail environment.
• Dress and present yourself cleanly and professionally.
• 1 years of alcohol industry sales and customer service.

Requirements

• 21 years of age
• 5 years retail industry sales and customer service

• 2-5 years in retail store leadership or management position
• 2 years managing teams of 10 people
• Basic computer, typing and mathematical skills
• Ability to stand and walk for long periods of time
• Must be able to lift 40-60 lbs.
• Ability to accommodate a flexible schedule which includes nights, weekends, and holidays
• Must pass background check

Benefits

Paid Time Off, Employee Discount, Heath Care Plans (Medical, Dental, and Vision), Company Paid Life and ADD Insurance, LTD, Voluntary Short-Term Disability, Industry Tuition Assistance

Opportunity for Career Growth and Advancement. Competitive compensation and excellent benefits. Applejack Wine & Spirits is a Drug-Free Workplace. Applejack Wine & Spirits is an Equal Opportunity Employer.