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Summary
Posted : Apr 24, 2024
Role Number : 200548772
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience.
We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers.
Building this environment starts with you! Carpe Facto Advisors are responsible for gathering information from customers that AppleCare Engineering requests.
This process requires skills in thorough probing, relationship building / repairing, and thorough documentation. They are expected to provide a world-class experience for our customers while investigating the customer's issue and documenting detailed notes.
Key Qualifications
Description
Handle each customer's journey and create a positive experience according to Apple Support Credo, quality standards, and business guidelines - Troubleshoot methodically from least invasive to most invasive, test and document results of each step performed with the ultimate goal of identifying root cause what drove them to contact AppleCare - Efficiently and accurately document each interaction meeting the requirements of each investigation by thoroughly probing and documenting with integrity complete and thorough notes for every required item requested - While gathering required information and logs, resolve customers' issues by listening their needs, utilizing resources and tools, finding innovative solutions, and respecting our customer's time.
This may include ongoing contacts for commitments and maintaining responsiveness to customer's expectations - Support internal (Apple employee) and external (end user) customers via various communication channels that include chat, text, phone, email, and web based message boards - Use balanced judgement, available tools, and fiscal responsibility to provide the best solutions for our customers and Apple - During consultations or escalations, be respectful and positive.
Assess comprehension during the consultation and respond to the needs of both the internal and external customers. This may require taking over a customer interaction to best support the external customer - Build rapport and communicate effectively with a wide variety of customers, according to their needs and communication styles.
Foster trust, offer compassion and use interpersonal skills to repair the customer's relationship with Apple - Protect our customers' privacy by ensuring the integrity, accuracy, and confidentiality of their information.
Education & Experience
Additional Requirements
Additional Requirements
Last updated : 2024-04-29
Full Time
Retail
$46k-59k (estimate)
05/01/2024
05/04/2024
applegroup.com
JONESBORO, AR
25 - 50
1993
Private
MARY MARGARET SCHOLTENS
<$5M
Retail
Apple Group provides embroidery and screen printing.
The job skills required for Advisor include Commitment, Collaboration, Problem Solving, Time Management, Communicates Effectively, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be an Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Advisor positions, which can be used as a reference in future career path planning. As an Advisor, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Advisor. You can explore the career advancement for an Advisor below and select your interested title to get hiring information.
If you are interested in becoming an Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Advisor for your reference.
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Quotes from people on Advisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Advisor jobs
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