Job Details

Description

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care.

We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Group Service Team Lead within ALG Vacations. In this role, you will oversee a pod of employees and ensure the team provides superior customer service at all times.

You will be responsible to lead the team in the handling of escalated cases, coach, develop and monitor team members daily progress to ensure the pod is on track to meet or exceed established weekly KPIs.

A successful Group Service Team Lead will :

• Strive to grow agent business by building rapport and providing outstanding customer service
• Lead service pod by developing & coaching team members and ensuring team is on track to exceed established weekly KPIs
• Establish a team schedule & phone coverage needs
• Own & close escalated cases and ensure the team makes the learning greater than the experience
• Performs other duties or special projects as required or as assigned by leader

A successful Group Service Team Lead will have :

• High School Diploma required
• 2 years of customer service experience is preferred
• Proficiency in Microsoft Suite including Excel, Word, TEAMS & PowerPoint
• Ability to utilize CRM tools to help manage business
• Ability to work with team members in both an office & work at home environment
• Maintain focus & energy in fast-paced group environment
• Strong analytical and problem solving skills
• Excellent written, oral, and interpersonal communication skills
• Ability to travel up to 5% Domestic & International

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.

Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.

ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising :

Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.

2 million passengers annually through well-established vacation brands

• Resort Brand Management : management of 5-star and 4-star luxury resorts
• Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.

About APPLE VACATIONS

Apple Vacations® clients have access to flight, hotel, and transfers they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests.

Our Values, by which we operate :

Empathy

• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization.

With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees :

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Last updated : 2024-05-23