Role : Mainframe Batch Scheduler

Location : Chicago, IL (Onsite job from day 1) weekends On call if required.

Responsibilities include :

• Supporting and maintaining the Scheduling Platform, running on BMC CONTROL-M (both TSO and Enterprise Manager GUI versions)
• Create / modify / maintain batch job schedules.
• Follow change control process for production job promotions.
• Identify and cleanup decommissioned jobs.
• Subject matter expert responsible for skilled Level 3 activities
• Resolve complicated issues escalated from Level 2 teams.
• Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities.
• Handle Major Incidents and drive SWAT Calls implementing Risk.
• Implement Level 1 & 2 complex Changes.
• Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery.
• Perform / Lead Audit and DR activities.
• Introduce Automation and CI (continuous improvement) (Eg. health checks, patching, minor repetitive changes)
• Perform trend analysis on tickets for improvement opportunities on alert handling.
• Training / mentoring L2 analysts to groom further expertise.
• Cross-training other members of the team to build more breadth in coverage.
• Participate in training for new technologies as delivered by the ENG teams for support.
• Overseeing and participating in documentation maintenance
• Creation of documentation for each lesson learned by lower-level analysts to utilize in training.
• Performing ticket quality analysis
• On-call escalation support and upkeep of On-Call Schedules
• Overseeing the creation of and sharing the weekly team roster for the team
• Knowing escalation paths and expectations for least impacts to business and clients
• Acknowledging change tasks for proper content
• Good documentation - written, communication and verbal skills.
• Work closely with various Application support, Development, and z / OS Support teams for their batch scheduling requirements.
• Providing Root Cause Analysis (RCA) to determine the facts based on the problem.

Experience (Preferred)

• Sound hands on experience (6-10 years) as a Batch Job Scheduler (aka Production Control Analyst) working in Mainframe and Distributed environments.
• Review change requests and deploy batch jobs (add / remove / modify) in the Scheduler tool.
• Scheduling experience on Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions)
• Good knowledge of JCLs and PROCs
• Troubleshooting experience - job failures, hung jobs, and remote agent and resource issues, etc.

Last updated : 2024-05-17