We are looking for bright and experienced IT professional to provide employee IT troubleshooting. Working with a remote Help Desk team to deliver a high-quality user experience for Appgate employees.

Position Responsibilities

• Shipment of laptops, keyboards/mice and accessories as needed for new hires and existing Appgate employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones,Ipads, etc).
• Manage Microsoft Office 365, OneDrive for Business, mobile email support with Microsoft Office 365, and software installation and troubleshooting support
• Manage all IT hardware inventory to 100% accuracy to account for all IT fixed assets
• Excellent organization skills and the ability to manage several concurrent tasks.
• Other office IT duties as requested

Experience & Qualifications

• Minimum 3 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with Appgate’s strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Windows Active Directory (AD) administration experience is a plus.
• Support of multiple languages and keyboards a plus