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Hi, We’re AppFolio.
We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.
We love where we work, and you can, too.
To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.
Who Are We Looking For?
We are currently hiring a Customer Care Specialist I - Payment Support to join our Client Services department. A Customer Care Specialist I - Payment Support is an instrumental role at AppFolio, assisting our customers with the support and adoption of their Value Added Services. This helps our customers run their day to day business, and helps create love for AppFolio.
By working directly with our client base you will serve as the link between AppFolio and the customer, operating as the face of our company to create AppFolio promoters within the property management industry. All Payment Support CCSs complete a formal onboarding program to develop extensive product knowledge, which is invaluable for future career opportunity at AppFolio. As a member of the Payment Support CCS team, you will have the opportunity to develop professional communication skills, improve the customer lifetime value and directly contribute to the growth of our product and company.
This is the ideal position for motivated individuals with a genuine interest in helping others, a strong desire to learn and advanced attention to detail.
Responsibilities:
Skills and Knowledge:
Our Story
AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.
To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.
Compensation & Benefits
The base hourly wage that we reasonably expect to pay for this role is: $20.50-$25.50
The actual base hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits including but not limited to:
Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:
Our Story
AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.
To find out more about what AppFolio has to offer, check outappfolioinc.com/careers.
#LI-MM1
Full Time
Retail
$53k-67k (estimate)
06/16/2023
04/19/2024
appfolioinc.com
GOLETA, CA
1,000 - 3,000
2009
Public
JIM MCGINNIS
$200M - $500M
Retail
AppFolio is a developer and provider of cloud-based property management software for student housing, commercial and residential markets.