Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title
University Program Specialist

Working Title
Operations Specialist

Working Location (City, State)
Boone, NC

Job Category
2

Position Number
069941

Department
University College Academic Advising - 202100

Description of University

Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions

University College Academic Advising introduces students to the University's academic and co-curricular opportunities. We advise and collaborate with students as they navigate the curriculum and develop their educational plans
The purpose of the Operations Specialist role is to:

• Assist with and in some cases oversee the development, implementation, modification and documentation of operational processes for University College Academic Advising (UCAA). These processes are associated with advising caseload management, advising tools and resources, training resources and other areas as needed.
• Serve as the UCAA manager for TracCloud, the advising management platform utilized by UCAA
• Responsible for submitting recurring and new technology support tickets to maintain consistency and accuracy in Banner operations for UCAA
• Assist with data collection, reporting, analysis and utilization for assessment and decision-making for the department
• Serve as back up for student records processing as needed
• Other duties as appropriate and assigned.

Knowledge, Skills, & Abilities Required for this Position

• Knowledge of University structure, services, programs, procedures and practices.
• Excellent technology skills; ability to leverage technology to quickly access and disseminate data to meet business needs
• Daily use of various office technology and software applications, including Microsoft Office, Google Suite, Drupal, Zoom, DegreeWorks, Slate, Banner and TracCloud.
• Strong written and verbal communication skills, including the ability to maintain professionalism and diplomacy at all times.
• Excellent organizational and time management skills
• Attention to detail
• Ability to plan and perform responsibilities within established timelines and deadlines
• Demonstrated ability to be an effective member of a collaborative team

Preferred Qualifications

• Project management experience
• Advanced technology skills and experience
• Experience with Banner or another student information system

Type of Position
Permanent Full-Time

Staff/Non-Faculty
Staff/Non-Faculty

Appointment Type
1.0

Work Schedule/Hours

Mon-Fri, 8am-5pm. Some overtime is required during peak times.
Option to telework up to 40% of the work week after a six-month training period
Number of Hours Per Week
40

Number of Months Per Year
12

Mandatory Staff
No

Physical Demands of Position

Sitting or standing for long periods of time. Small amount of lifting or moving boxes in
conjunction with event preparation.
Overall Competency Level
Journey

Salary Grade Equivalency
GN11

Salary Range
Anticipated Hiring Range
$43,647-$54,874

Required Functional Competencies to Successfully Perform Job Duties.

Professional Knowledge:

• In-depth knowledge of TracCloud functions in order to troubleshoot and resolve issues as well as train staff.
• Caseload management and communication planning/implementation for incoming and continuing students which requires advanced technology skills.
• Ability to utilize office technology including Microsoft Office, Google Suite, Drupal, Zoom, DegreeWorks, Slate, Banner, and TracCloud.
• Application and some interpretation of university procedures, policies, and regulations that impact advising and records management for the university.
• Clear understanding and the ability to interpret the General Education requirements and specific program (or departmental) requirements that students must take within their General Education.
• Demonstrates knowledge regarding University resources to assist and refer students as needed.

Program/Project Administration:

• Serves as the lead for the process of updating and troubleshooting the Pre-Registration Engagement Project (PREP) AsULearn course for newly admitted students each year
• Works with outside vendor to implement any changes or updates to TracCloud
• Attends regular TracCloud trainings
• Assists with updates to AsULearn training modules for new advisors
• Responsible for utilization and documentation of processes related to advising caseload assignments for new and continuing students each semester

Communication & Marketing:

• Articulates guidance and information associated with office software and processes to colleagues
• Responds clearly and understandably, both verbally and in writing, to inquiries, questions, concerns, and issues from UCAA colleagues, other university departments and offices, students and the general public
• Creates and updates written processes and procedures using clear, thorough and concise language as well as audiovisual components as appropriate

Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
05/10/2024

Closing Date
05/29/2024

Competency Level Statement
Management will only consider applicants who meet the required competencies.

Special Instructions to Applicants

Please attach the following documents:

• Resume
• Cover Letter
• List a minimum of three PROFESSIONAL References with current contact information including name, title, phone number, and email address in the application or attach a list of professional references.

Search Chair Name
Lisa Houser

Search Chair Email
houserln@appstate.edu

Applicant Pool Preference
External (Post on the Web)

Posting Number
201502611P

Quick Link
https://appstate.peopleadmin.com/postings/45972