Title:Housekeeping Shift Leader

Location:Pinkham Notch Visitor Center

Supervisor:Pinkham Notch Manager

Summary Description:

The housekeeping shift leader isresponsible for assuring top quality public service at Pinkham Notch VisitorCenter, providing a positive first impression in fulfilling the needs ofvisitors and guests to this busy AMC outdoor program center.Close cooperation and coordination with otherAMC departments are essential to the success of the position.

AMC facilities provide high-qualityeducation, safety, outdoor recreation and conservation services to tens ofthousands of outdoor enthusiasts annually.Operated on public land, these facilities need to operate at the highestpossible standard.Our partnership withthe United States Forest Service and close cooperative ties to state and localauthorities demand that our services be the best we can possibly produce.The custodial/housekeeping supervisor willwork with employees to ensure this end.This is a full-time, year round position.

Duties and Responsibilities:

• Welcome and assist outdoor program centervisitors and guests in a positive manner; respond to any problems or specialrequests with a professional demeanor.

• Oversee daily operations of linen and laundry.

• Train and schedule staff within the Housekeeping, Custodial,Groundskeeping and

• overnight areas.

• Overseeing the day to day maintenance of the lawn and nativeplant gardens in the spring, summer and fall and clearing of the walkways inthe winter.

• Collect payroll information for staff within thehousekeeping, custodial, groundskeeping and overnight areas.

• Provide active supervision and guidance forfront-line employees during shifts and regularly scheduled meetings to ensurehigh standards of service and productivity; informs and inspires theseemployees through written and verbal communication.

• Actively promote and provide up to dateinformation on the services and programs of the AMC and encourage membership tosupport the clubs public service efforts.

• Responsible for overall cleanliness of the Joe DodgeLodge, the Trading Post Visitor Center, Woodchuck Educational Building,Programs Building, Clivus Building, Rockwood and Hutton buildings.

• Ordering all housekeeping and laundry supplies, maintaining all equipment, andkeeping a complete inventory of all items needed within all the assigned areas.

• Working with both the Purchasing and LogisticsManager, kitchen and maintenance staff to assure all recycling, composting andClivus programs are a success.

• Evaluate on a periodic basis areas that may needto be revamped such as our guest rooms or common areas and review such issues withthe Pinkham Manager.

• Responsible for all floor and rug maintenance inall the buildings at Pinkham Notch Visitor Venter, scheduling all rug/floorcleaning appointments when needed.

• Communicate effectively and regularly withPinkham manager, providing input and suggestions for improvements and change.

• Assure that all buildings are kept in good repair, whichincludes discussing year-end overhauls such as painting, and any major repairsthat need to take place.This mayinclude placing work orders and successfully communicating with Constructioncrew so that work is completed as scheduled as directed by the Pinkham Manager.

• Manage seasonal housing areas including cleaningand maintenance, communication of policies as well as work with Pinkham Manageron the assigning of rooms.

• Plan and attend training and supervisorymeetings at PNVC and other AMC facilities as required.

• Perform all other duties as assigned

EmploymentStandards

Thisposition requires strong leadership coupled with exceptional customer serviceskills and the ability to be a team player within a detail-oriented, fast-pacedenvironment.A minimum of two year experiencein housekeeping services is required. Must be willing to work weekends,holidays and evenings.Familiarity withthe White Mountain National Forest and a proactive attitude regarding AMCprograms and mission is strongly preferred.

Thisjob specification should not be construed to imply that these requirements arethe exclusive standards of the position.Incumbents will follow any other instructions, and perform any otherrelated duties, as may be required by their supervisor.

“TheAppalachian Mountain Club is Equal Opportunity Employer and values diversity inour workplace.”

ToApply

Pleaseapply on our website www.outdoors.com/employment

The Appalachian Mountain Club is an Equal OpportunityEmployer.The AMC values diversity inthe workplace.Founded in 1876, the AMC(www.outdoors.org) is the oldest conservation and recreation organization in theUnited States.The AMC has 12 Chaptersthroughout the East and over 90,000 members. The AMC promotes the protection,enjoyment, and wise use of the mountains, rivers and trails of the Appalachianregion.The AMC encourages theinvolvement of all people in its mission and activities, through itsmembership, programs, policies, and procedures.Our goal is to be a community that is comfortable, inviting, andaccessible for people of any age, gender, race, religion, ethnicity, ability,sexual orientation, or socioeconomic status.