At A Glance

Do you have a strong knack for teaching and managing merchandising teams and share a passion for technology? BTR is collaborating with a leading device security brand, assisting their retail client in enhancing security measures for the products they sell on the sales floor. You’ll be playing a key role in helping to upgrade the store’s current security devices to cutting-edge smart lock technology. As our Technology Manager, you'll work with the PM and the client to help ensure the overall management of our client’s device security upgrade goes off without a hitch. You’ll ensure our smart lock project stays on track and you’ll oversee the overall success of the project by ensuring our retail customer’s store personnel and BTR’s merchandisers are all properly trained on this new technology. This is a customer-facing position and you’ll be expected to conduct quality store walks with the store’s retail managers.

Important Information

Responsibilities:

• Manage medium to large-scale projects through all phases with in a store environment.
• Establish and monitor administrative procedures for each project.
• Initiate and maintain seamless lines of communication with clients to facilitate successful project execution.
• Interact with customers and team members in a business-like and professional manner.
• Demonstrate good judgment in respecting the confidentiality of customer and company information.
• Possess strong time-management skills, assuring high levels of customer satisfaction.
• Display exceptional interpersonal communication skills when dealing with internal and external partners.
• Oversee team and individual efforts as well as understand the principles and efficiencies of teamwork.
• Use good judgment when assigning tasks to workers based on the employee's observed or known skills.
• Provide periodic formal and informal performance development feedback as may be required for each work team employee.
• Ability to interact professionally and tactfully with all members of field staff to manage difficult situations with a willingness to communicate with corporate leaders and divisional representatives.
• Coach/train all levels of field personnel, including on-the-job training for team member certifications and career progression.
• Ensure safety and always minimize risk. Following all company and customer safety practices.
• Check emails regularly throughout the day or as required by the work schedule to ensure all communications sent to the employee are received and acted upon to ensure a successful job. Respond to all emails as required.
• Review schedule weekly and immediately reports any scheduling conflicts to field management personnel.
• Communicate with project teams/field management personnel via daily email/field reports.
• Provide honest, straightforward feedback when rating/reviewing submitted daily field reports.
• Complete appropriate records of activity, including but not limited to “Sign Offs”, pictures, reports, and other deliverables. Must provide daily recaps of work completed to field management personnel.
• Ensure accurate and timely recordkeeping within the company’s reporting systems daily for assigned team(s).
• Coordinate the employee time-recording process and assuring time information is properly formatted and transmitted to the field management team.
• Review their timecard in the company's online timekeeping system and report any discrepancies to the field management team by the end of that work week to allow for payroll to process.
• Ensure project documents are complete, current, and distributed appropriately. Plan projects, develop and organize all information and reporting.
• Assist with placing manufacturer products on shelves within retail establishments in a neat and orderly manner in strict accordance with specifications, plan-o-grams, pictures, or other instructions provided.
• Place Point of Purchase (POP) information, signage, stickers, or other required materials under specific guidelines to aid in merchandising the manufacturer's products.
• Communicate with the Project Manager, field management team, and fellow team members as required to receive and carry out special instructions for completing the assembly and placement of devices and lock mechanisms.
• Identify specific issues such as missing components, improper security device set up, network issues or design flaws.
• Consistently demonstrate the ability to recognize and deal with priorities in a manner, which assures maximization of customer satisfaction and revenue attainment.
• Demonstrate good judgment regarding escalating issues that are beyond the scope and control of this position on time.
• Seek guidance and direction from appropriate members within the organization or from other outside sources as may be required in the performance of responsibilities and duties.
• Demonstrate good judgment and reasoning in investigating and solving problems associated with meeting company objectives for areas and accounts assigned.
• Spend reasonable additional time beyond normal working hours as may be required to meet project demands.
• Uses available time during any workday wisely and productively to maximize work efficiency.

Requirements:

• Must have a valid driver's license. Having reliable transportation available to get to work locations on time is essential.
• Strong computer skills (including Excel, Word, and Outlook are required) and must be comfortable with Smart phone devices.
• Education: High school diploma/GED equivalent is strongly preferred. Proven educational development beyond high school in areas of business management and/or project administration in a retail setting is also strongly preferred. Education requirements may be waived in place of proven on-the-job experience.
• The ability to follow instructions and diagrams, such as Plan-O-Grams, RIGs, Training videos, and Blueprints or layouts, is an essential component of work carried out by this person.
• 5 years of experience managing field operations onsite for retail services companies.
• 3-5 years of experience with network, routers, modems, and device security.
• The ability to use hand tools and most power tools is necessary. Must own basic hand tools and some power tools.
• Great written and oral communication skills—people skills are critical. Must have the ability to communicate effectively with all levels within the organization and across functional teams.
• Transmit reports on project progress, evaluations, hours, and any issues.
• Ability to multi-task, work independently, and execute with limited or no supervision.
• Possesses exceptional time-management skills, assuring high levels of customer satisfaction.

Perks:

• Paid Mileage & Travel Pay
• Phone Allowance
• PTO
• Paid Training
• Medical, Dental, Vision
• 401K
• Per Diem & Hotel for Travelers
• Free Training Resources
• Weekly Payroll (“Rain” Offered-Early access to wages).
• This position is Variable Full Time Hours. Projects can range from 0-40 hours per week based on volume. Overtime will be available on designated projects.

Overview

Who is BTR & Apollo? 

BT Retail Solutions, a division of Apollo Retail Specialists, has served America’s most respected brands as a leading merchandising and fixture installation company for three decades. We're always on a mission to make retailers and brands look their best! Because simply put, when products look good, they sell more. 

Our Culture

Our reps are passionate about our mission and eager to complete their work on time and at the highest level of professionalism. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to grow within our company.

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