Salary: $150,000.00 – $200,000.00 per year
Job Type: Full-time

Apollo Plumbing Heating & Air Conditioning is a full service plumbing, drain cleaning, sewer repair and HVAC company that has been serving the Portland and Vancouver metro areas for more than 35 years. We’re family owned and operated, and we’d like you to join the Apollo family!

As a Project Manager / Sales, you can have it all! Be a leader and make it home for life’s moments that matter. You’ll manage 2 teams and build a culture that is supportive and solution-driven. Tapping your leadership and management skills, you’ll keep your teams on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It’s a dynamic role where you’ll find the challenge of managing a successful team rewarding, while at a company that supports your success in your career and life.

YOUR ROLE AT APOLLO PLUMBING:

• Sales-driven closer that will work with both new and existing customers
• Dependable, self-starter
• Meet with current and potential customers in their homes, to evaluate their needs and present their options
• Committed to earning repeat and referral business through providing excellent customer service
• Meet and exceed sales performance goals by providing customers with solutions, and creating happy customers!

DUTIES AND RESPONSIBILITIES:

• Provide estimates for repair or replacement of existing equipment or systems, including providing multiple options.
• Provide over-the-top customer service which includes working with our customers from the estimate phase to project completion.
• Create a positive working relationship with inspectors in multiple jurisdictions.
• Work with customers to answer questions regarding estimates in a timely manner and log the follow up in CRM software (ServiceTitan).
• Follow through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
• Organize and oversee the work and schedule of your teams.
• Achieve an overall attitude of being “On Time” with your teams.
• Assist management in hiring and training team members.
• Build and retain a team of Best in Class talent by managing and training on Apollo Plumbing Heating & Air Conditioning processes and procedures.
• Maintain a client-focused service culture.
• Goal-setting for the team and ensuring goals are reached.
• Ensure work environments are adequate and safe.
• Assess and evaluate team and individual performance.
• Maintain a yearly completed sales of $1,200,000 or more
• Responsible for resolving all problems pertaining to their projects quickly and professionally.
• Oversee day-to-day customer facing operations for your teams.
• Fill knowledge gaps through additional training and professional development programs.
• Provide recommendations and design policies and procedures that will reduce costs and improve the efficiency of services.
• Improve customer service and satisfaction through policy and procedural changes and updates.
• Provide support and guidance to your teams to ensure timely and quality job work and completion.
• Project a positive image of the organization to employees, customers, industry, and community.
• Understand, follow and lead others to comply with company policies and regulations.
• Address customer and client inquires, resolve issues and obtain customer and client feedback proactively on jobs and contracts.
• Encourage teamwork and create a productive team environment.
• Work with upper management and Human Resources to implement progressive disciplinary actions.
• Ensure that teams are properly trained to meet service objectives.
• Assist HR in investigating all areas of reported harassment, safety concerns or any employee/customer complaints.
• Assist in conducting department meetings in an efficient and productive manner.
• Assist in conducting performance evaluations that are timely and constructive.
• Ensure the uniform dress code and appearance standards have been followed to project a positive and professional image to clients.
• Assist in managing employee discipline and termination as needed in accordance with company policy.
• Ensure the management, maintenance, and security of Company assets including parts, inventory, vehicles, and machines at locations.
• At times, work hands-on in the field to assist and train your team.
• Train your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
• Support growth and development within your team through mentorship, training, and exposure to other services and business functions.

QUALIFICATIONS:

Our ideal candidate is someone that has experience in sales, in a residential in-home environment. We are looking for someone that likes to interact with customers and solve their problems. The perfect candidate will also have experience managing their projects, providing great customer service from the first call all the way to the end of the project. We are looking for someone that is highly energetic and enthusiastic about providing excellent customer satisfaction.

• Experience managing a team of 4-10
• Minimum five (5) years’ experience in a field or operation position or related field with extensive and diversified background.
• Current state driver’s license and a clean driving record.
• Knowledge of geographical service area or map reading skills.
• Ability to understand technical procedures, equipment, and products.
• Strong communication and interpersonal skills that put people at ease and elicit action.
• Possess strong and effective leadership skills.
• Ability to keep clear and decisive records with excellent time management.
• Possess an acute understanding of project management.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision making, and problem-solving skills.
• Excellent customer service is always demonstrated.
• Ability to multitask in a fast-paced field environment.
• Ability to work independently with little to no supervision.
• Ability to read, write, speak and understand English fluently.
• Ability to follow written and verbal instructions.
• Ability to work effectively in a team setting.
• Ability to maintain a clean, professional appearance always.
• Computer literate, able to learn and teach use of company Point of Sale software

BENEFITS:

• Health / Dental / Vision
• STD / LTD
• Life Insurance
• 401k matching program
• Paid holidays
• Paid SICK days / PTO
• Birthday off with pay
• Company vehicle to take home daily

Experience:

• Project management: 1 year (Preferred)
• Sales:1 year (Preferred)
• Plumbing: 5 years (Preferred)

License/Certification:

• Driver’s License (Required)

Compensation package:

• Commission pay

Schedule: Monday to Friday

Ability to commute/relocate: Portland, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: On the road