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Job# : 2023692
Job Description :
Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise.
This work will be email support via Zendesk. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support via email.
This is an open ended contract role paying $23-$25 / hr
Major Responsibilities :
Account & Platform level Tickets The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers.
These could include Technical Support, Gameplay, Social Media, or special niche queues.
Deliverables :
T1 agents should have all information needed (as much as reasonably possible) before passing off to another team
Required Qualifications :
Preferred Qualifications :
Video gaming experience strongly preferred
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Last updated : 2024-04-27
Full Time
Business Services
$66k-100k (estimate)
04/28/2024
05/09/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Video specialist include Collaboration, Innovation, Communication Skills, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Video specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Video specialist. Select any job title you are interested in and start to search job requirements.
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