Information Technology Associate II - Alvarez College of Business
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 11873
Full/Part Time: Full Time
Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.
Posting End Date : Applications will be accepted through 11:59 PM CDT on 05/16/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range : $47,000 - $52,000 annualized, commensurate with education, experience and qualifications.
Hours : up to 40 hours per week, exempt.
Required Application Materials :

• Resume is required.
• Cover Letter is preferred.

Essential Functions

Job Summary
Provide professional skills and knowledge in providing information technology support within a department or division. Responsible for providing systems administration, and user support and training.
Core Responsibilities

1. Provide technical support to faculty, staff, and students.
2. Train faculty, staff, and students in the use of technology hardware and software.
3. Configure and maintain college workstations, printers, and other peripheral devices.
4. Coordinate technical issues with application vendors.
5. Set up departmental workstations, laptops, iPads, and other devices, troubleshoot problems and perform installation of software and applications.
6. Develop recommendations by evaluating use case requirements to provide technical solutions to technical needs.
7. Create and maintain procedural documents for technical/computer processes.
8. Support lab, computer classroom, and conference room technologies.
9. Maintain inventory of software licenses managed by Academic Computing within the College; estimate and track annual cost and maintenance.
10. Work collaboratively with teammates to solve technical issues quickly and efficiently.
11. Act as liaison between the department and University Technology Solutions, to include counterparts in central IT and other decentralized units.
12. Perform other duties defined by the department and college leadership in support of projects and strategic initiatives.

Required Qualifications

• Ninety (90) college credit hours from an accredited institution.
• Three years in a position related to the duties and level of responsibilities specified.
• Additional experience may substitute for education on a one-for-one basis.

Preferred Qualifications

• Bachelor's degree in Computer Information Systems, Management Information Systems, or Computer Science.
• Certification in one of the following: Microsoft/Apple/CompTIA/HDI/ITIL.
• Installation, maintenance and support of Windows 10, Mac OS 10.13 and above.
• Similar experience with customer/user interaction.
• Knowledge of and/or experience with personal computer hardware and software utilized by the department of assignment.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions
Working Environment:

• Office and computer lab environment.
• May involve some lifting and moving of computer hardware and equipment.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

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This position will be primarily located on campus . Travel and parking expenses are the employee's responsibility.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=11873&PostingSeq=1
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