6 desktop support technician Jobs in chantilly, va
DANE LLC is Hiring a Desktop Support Admin Near Chantilly, VA
- Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
- Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
- Analyze, evaluate and test software and hardware in response to issues identified by customer.
- Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.
- Mitigate identified security issues.
- Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
- Prepare and maintain activity and progress reports regarding support activities.
- Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.
- Contribute to identifying improvements in the support of hardware, software or infrastructure related services.
- Work to meet program service level agreements (SLA's) to resolve customer issues.
- Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
- Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
- Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
- Conduct diagnostic troubleshooting and repair for microcomputer devices
- Install hardware and software application on a myriad of computer devices
- Associate Degree
- One or more industry standard certifications- A , Security , Network ; etc. (Preferred)
- Must have Active Secret or Higher Clearance
- Minimum of 5 years of experience
- Strong customer service and communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
- Experience providing Tiers 1 and 2 technical support with hardware and software.
- Excellent attention to detail.
- Strong working knowledge of computer terms.
- Customer service operations experience.
- 5 years of related experience.
- Ability to lift and move 30 lbs. of equipment
Job Summary
Full Time
Business Services
$68k-85k (estimate)
11/14/2023
06/12/2024
OCEANSIDE, CA
50 - 100
2018
$10M - $50M
Business Services
Related Companies
The job skills required for Desktop Support Admin include Desktop Support, Customer Service, Operating System, Technical Support, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Admin. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Admin. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Admin positions, which can be used as a reference in future career path planning. As a Desktop Support Admin, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Admin. You can explore the career advancement for a Desktop Support Admin below and select your interested title to get hiring information.
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