Sales Coordinator Wanted!

Apex Entertainment is seeking dedicated and enthusiastic individuals to join our team! We are currently looking for a Sales Coordinator who will play a crucial role in providing exceptional service to our guests. As a Sales Coordinator, you will be responsible for the booking, upselling, and detailing of events to ensure complete guest satisfaction and increased revenue.

Responsibilities:

1. Event Planning and Detailing:

• Manage the planning and detailing of various events, including children's birthday parties, teen parties, bachelor parties, small corporate team outings, and more.
• Work with guests from the initial inquiry to the detailed planning process, ensuring clear communication and follow-up after the event to ensure customer satisfaction.

1. Client Consultation and Customization:

• Provide guests with comprehensive information about all that Apex Entertainment has to offer, helping them customize the best event to meet their specific needs.
• Schedule and facilitate site tours in a professional and inviting manner, showcasing the unique features and attractions of our facility.

1. Pricing and Documentation:

• Quote prices accurately and prepare Banquet Event Orders (BEOs) in a consistent, accurate, and efficient manner.
• Review all terms and conditions with guests throughout the planning process, ensuring their understanding and agreement.

1. Guest Communication and Relationship Building:

• Routinely check in with guests regarding their upcoming event, addressing any concerns or questions to ensure all details have been addressed and the booking process runs smoothly.
• Build strong relationships with guests to foster repeat business, generate positive reviews, and attract new clients.

1. Financial Management:

• Ensure up-to-date financial records and collect payments from clients in a timely manner.

• Contribute to revenue growth by identifying opportunities for upselling and maximizing event bookings.

1. Community Engagement:

• Assist in off-site street team events to foster community relationships and attract new business opportunities.

1. Collaboration and Communication:

• Maintain clear and consistent communication with all departments, providing detailed BEOs and attending weekly BEO meetings.

• Collaborate directly with various department managers to ensure seamless coordination and successful execution of events.

1. Administrative Support:

• Answer general guest questions via phone, web chats, and emails, providing prompt and accurate information.
• Perform administrative tasks, such as checking attraction reservations, adjusting online reservations, filing event invoices, and other responsibilities as assigned by the Sales Manager.

Requirements:

• High School Diploma or GED equivalent.
• Associate or Bachelor's Degree preferred.
• 1-2 years of experience in sales, event booking, and handling Banquet Event Orders (BEOs).
• 1-2 years of experience in the food & beverage and/or hospitality industry.
• Strong interpersonal skills and the ability to build rapport with clients.
• Proficient in all MS Office applications.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, etc.
• Detail-oriented with strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Professional and courteous demeanor, representing Apex Entertainment's commitment to exceptional service.
• Motivated team player with a proactive approach.

Perks and Benefits:

• Join a dynamic and dedicated team that celebrates passion for fun, sales, and service.
• Competitive compensation and opportunities for growth within our organization.
• Health, Dental, Vision
• 401K (after 1 year)
• Free Attractions.
• 50% Off select food items.

• Enjoy a flexible schedule that allows you to balance work and play.

Join us in creating unforgettable events and delivering exceptional guest experiences at Apex Entertainment as a Sales Coordinator. Be part of a dynamic team where your dedication and enthusiasm will contribute to the success of our sales initiatives. Apply now and embark on a rewarding journey with us!