Position Overview

Apex Dermatology & Skin Surgery Center is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for talented candidates for the role of Medical Receptionist. The Medical Receptionist is responsible for administrative tasks, such as maintaining patient records, and performing front-desk tasks. Ideal candidates have good problem-solving and analytical skills, an ability to work as a team member and are well-organized with strong attention to detail.

This is a Full-time, hourly position. This position will float between our Westlake and Avon locations. This position requires legal authorization to work in the US.

Pay: $15 - $18hr

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 
• Experience with copiers/fax machines/scanners 
• Insurance and insurance terminology knowledge
• Excellent customer service/friendly/professional/courteous
• Assist Medical Assistant’s with Patient calls 
• Optimizes patients' satisfaction, provider time by scheduling appointments in person, email or by telephone
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures; reporting needed changes
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
• Contributes to team effort by accomplishing related results as needed
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Responsible for keeping the reception area clean and organized
• Maintains an efficient schedule/scrubbing the schedule/ works the wait list/Follow-up list
• Enters all Insurance information proficiently without errors
• Call patients that No-Show or Cancel-keeps documentation list is being Followed up on 
• Verifies patients insurance coverage
• End of day balance/end of day close of collected funds
• EMR/ ECW/scanning/word/excel/ spreadsheets/tracking logs experience

Requirements - Strong Communication skills, Strong team-Building skills, Ability to Multi-task, flexibility, Telephone skills, customer service skills, time management, organization, attention to detail, scheduling, word processing, professionalism, focus on quality, knowledge of basic computer software programs and knowledge of medical terminology

Preferred - BA/BS in a relevant field, 2 years of experience as a medical receptionist, 1 year experience in Dermatology, Current and valid documentation as a Certified (Registered) Medical Receptionist or working towards gaining certification.

About Us.......Who We Are

We are Apex Dermatology & Skin Surgery Center. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values. 

What We Offer

Apex Dermatology & Skin Surgery Center offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!

Apex Dermatology & Skin Surgery Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.