• Engage in inquiries (phone, face-to-face, virtual) with potential and/or current patients from initial inquiry to follow up.
• Manage patient inquiries, consultations and subsequent follow-up in converting patients to surgery.
• Maintain and develop a patient pipeline and regularly follow up with prospective patients who did not move forward in their initial consultation.
• Re-engage patients who have undergone surgery or non-surgery treatments to bring them back into the office for continued treatments.
• Assist with marketing efforts of the surgeons to build patient base.
• Provide value and educate patients regarding our approach, the procedure and our processes, including all documentation and payment options available.

Minimum Qualifications:

• High School Diploma or Equivalent (GED) is required.
• Bachelor’s degree in healthcare administration, business or related field or a combined four years of education and/or experience.
• High end sales experience preferred.
• At least two years’ experience in healthcare preferred.

Skills, Knowledge, & Abilities:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Ability to function well in a high-paced and at times stressful environment.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.