4 Medical Receptionist, Lead Jobs in Foxborough, MA
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APderm is Hiring a Medical Receptionist, Lead Near Foxborough, MA
Overview:
When acting as an MR, responsibilities include but not limited to:
Skills, Knowledge, & Abilities:
The Medical Receptionist, Lead reports directly to the Practice Manager. Oversees and supervises patient in-flow and out-flow, and appointment scheduling at check out. Maintains a clean and organized clerical work area. Develops a positive, productive and professional work environment to be maintained by the clerical staff. Other responsibilities may include site-specific tasks.
Responsibilities: - All the duties associated with a Medical Receptionist.
- Manage the day-to-day responsibilities of the Medical Receptionists. Assign duties to ensure the smooth running of the daily business.
- Ensure new Medical Receptionists are onboarded and trained.
- Manage the schedule and timekeeping of the team, including time off requests.
- Maintain adequate front office supplies. Ensure supply purchases are cost-efficient and within the budget.
- Responsible for implementation of policies
- Responsible for referral management
- Responsible for time-of-service collections
- Oversees administrative task bucket
- Provides back-up for front office and call center staff as needed in all locations.
- Maintains a pleasant and friendly work environment.
- Creates and follows-up on IT Helpdesk tickets.
- Follows up on provider requests for clerical staff.
- Travels to other office sites as necessary.
- Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
- Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
- Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
When acting as an MR, responsibilities include but not limited to:
Customer Service
- Answer telephone calls promptly and in a friendly manner.
- Warmly welcome patients into the practice.
- Triages all calls to appropriate personnel.
- See that the phone is answered before the third ring at all times.
- Collect and respond to messages left via voicemail.
- Make appointments on as-able basis.
Chart Administration
- Makes certain that patient records/EHR records are available and encounter form is attached.
- Registers all patients and checks insurance information as well as other demographics.
- Verifies spelling of patient’s name in Athena/GE Centricity.
- Keeps loose notes on file to a minimum and help files charts when able.
- Verifies referrals and print off from POS machine when patients arrive for appointments.
- Enters Meditech numbers if required.
- Enters referring PCP in the patient’s electronic medical chart.
- Verify insurance eligibility for each patient on current visit.
Check out Responsibilities
- Patient Check- Out
- Processes patients at conclusion of visit by reviewing encounter sheets for correct changes, diagnoses marked, provider signatures and follow up appointments.
- Provides special instructions to patients upon leaving such as lab slips.
- Accurately schedules and informs patients of return appointments for follow-up.
- Explains all fees and patient financial responsibility.
- Collects fee for services.
- Initials encounter forms.
- Ensures patient satisfaction.
- Balances money before lunch and at the end of the day. If payments are not balanced, leaves notice to billing.
- Accurately counts, documents in a daily cash log, and secures all change according to operating protocols on a daily basis.
- All checks are to be stamped with the DEPOSIT stamp.
- Create TOS money sheet at end of the day. Verify all money against printed sheet.
- Place in sealed batch bag and log in batch folder. Send to business office in locked courier bag.
Administrative
- Scans required documents and enters MEDITECH numbers into patient’s electronic chart.
- Accurately files chart.
- Check APDERM smart mail and respond accordingly to any requests.
- Creates appointment recalls in Athena for future visits.
- Checks the reschedule and appointment.
- Checks all offices out-boxes throughout the day even if the provider is not working.
- Turns off computer at end of day.
- Assist in general office duties and other duties as required.
Other Responsibilities
- Prints schedules for all providers daily
- Reviews Medical records for next day’s appointments.
- Keeps waiting room free of expired magazines, litter, and keeps organized.
- Performs other duties as required.
- Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
- Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
Minimum Qualifications:
- High School Diploma or equivalent.
- 2-3 years’ experience in supervision of front office operations in a medical practice required.
Skills, Knowledge, & Abilities:
- Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, etc.)
- Demonstrable skills in motivating and training clerical staff.
- Fluency in English
- Superior verbal and written skills
- Ability to multitask and prioritize.
- Conflict Resolution skills
- Solution-oriented
- Customer Service Skills
Job Summary
JOB TYPE
Full Time
SALARY
$51k-66k (estimate)
POST DATE
03/25/2024
EXPIRATION DATE
07/21/2024
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