The Leasing Representative will show apartments to potential residents, lease apartments to qualified applicants and renew leases with current residents. The Leasing Representative will maintain a thorough knowledge of the property, rental units, community, and competitive properties in the area. Reports to the on-site Leasing Manager.

Responsibilities and Duties: (include but not limited to)

• Greets visitors, prospective residents, and current residents in a professional manner.
• Answers incoming telephone calls from prospective residents and current residents.
• Prepares flyers, resident letters, and court notices for the manager to review, when necessary.
• Processes service requests into the property management system and ensures prompt response to all inquiries.
• Complies with company policies, procedures, safety protocols, Fair Housing and other applicable laws and regulations.
• Assists the Leasing Manager with resident retention efforts.
• Manages, reviews, and responds to the Queue and emails throughout the day.
• Ensures available and model apartments are fresh and tidy.
• Completes lease applications for all applicants in the property management system.
• Communicates emergency maintenance requests to the service staff.
• Reviews and tracks all Renters Insurance Policies received from residents.
• Generates and reviews residential lease agreements for accuracy.
• Prepares move-in materials for new residents.
• Attentive and cautious with regards to the overall security of the property, keeping all keys in your possession, not to be handed to unauthorized person, including contractors.
• Logs all information into the property management system on a daily basis, including phone calls, visitors, applications, work orders, and any other relevant information.
• Communicates work orders for the service staff after inspecting vacant units prior to move-in.
• Assist with recordkeeping, filing, and paperwork as required.
• Investigates and helps resolve tenant complaints.
• Performs other related duties as assigned.

Qualifications:

• Excellent written and verbal communication skills.
• Positive, friendly demeanor and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with customer service and sales.
• Detail-oriented and organized.
• Familiarity with real estate contracts and leases.
• Experience with Yardi Systems preferred.
• Proficient in Microsoft Office.

Requirements:

• Previous experience in property management, sales, or other related fields.
• Valid Driver’s License and reliable vehicle required.
• High school diploma or equivalent required.
• Prolonged periods of walking the property, sitting at a desk, and working on a computer.
• Must be able to lift up to fifteen pounds at times.
• Must present a neat and professional appearance at all times.
• Must provide current contact information such as phone number and email address.
• May be required to work at various locations/properties within the company.
• Must be able to work weekends and/or events on a rotating schedule.

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Life Insurance
• Short- & Long-Term Disability Insurance
• Discount for Home Rentals (more information can be provided at time of interview)